Technical Customer Support Senior Analyst
at The Cigna Group
Riyadh, منطقة الرياض, Saudi Arabia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Dec, 2024 | Not Specified | 25 Sep, 2024 | N/A | Management Skills,Active Directory Experience,Finish,Account Maintenance,Management System | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
REQUIRED SKILLS (ESSENTIAL):
- Three years within support team.
- Windows 11 support and build experience. ( both OS and pc hardware)
- Citrix Support experience
- Active Directory experience
- SCCM Experience
- Exchange account maintenance
- Incident management skills
- Experience with a call management system
- Experience with Office 365
- Experience with Networking/Patching/Server Support
REQUIRED SKILLS (DESIRABLE):
- Microsoft certification
- O365 Knowledge
- Managing small projects from start to finish
- Windows 10/11 migration experience
- Avaya Telephony skills
Responsibilities:
- Provide technical support to onsite and remote users.
- Manage / monitor IT Service Desk Incidents via call management system.
- Prioritise and allocate within IT Support teams all requests.
- Manage User system access for various applications.
- Complete user password resets on various applications.
- Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues/ outages to IT Service Desk Manager.
- Work as part of a shift rota.
- May be required to work as part of an on-call rota.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Riyadh, Saudi Arabia
