Technical Delivery Manager

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

WHO WE’RE LOOKING FOR:

We are seeking a Technical Delivery Manager reporting to the Sr. Director of the Residential Channels Technology team. The Channels team serves our Digital/Web and our Care, Retail and Field sales agents. The candidate who fills this role will help to shape, build, release, and improve our processes that will help to empower and deliver capabilities throughout the organization. We are looking for a strong individual who can help to build, improve, and evolve existing processes ranging from enablement to deployment.

WHAT YOU WILL BE DOING:

• Oversee the technical delivery of the solution/delivery teams, with a key focus on the implementation, and supervision of a successful delivery from non-production to production environments
• Organize related changes across projects/teams for implementation, with a key focus on identifying and removing blockers across multiple active cycles
• Focus on implementing new and/or evolve workflow processes and procedures
• Create mechanisms to report on and control execution of multi-project cycles which will help create predicable delivery paths for large programs/projects
• Point of contact for the team on providing status/data about delivery and implementation
• Work with team/stakeholders on evolving the technology landscape to streamline and address weaknesses in design (scalability, latency, security, etc.)
• Contribute and review metrics with a focus on proactively looking for improvement opportunities based on the data which will translate to more efficient processes for stakeholders within the team and externally
• Develop impact assessments across multiple portfolios and their respective delivery schedules. Perform risk assessments and manage the operational process and mitigate/remove roadblocks
• Request, assess and implement change requests for delivery teams
• Lead reviews with leadership members to track current projects and manage escalations

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 317741
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology