Technical Director [Hybrid, or Remote]

at  ScalePad

We’re Hiring!
We’re looking for brilliant thinkers to join our #Rocketeers. If you’ve ever wondered what it’s like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your mission should you choose to accept it.
We are seeking a highly skilled and detail-oriented Technical Director to lead the development and execution of our core products technology strategy. This role requires a deep understanding of modern technologies, the ability to dive into technical details, and strong engineering management capabilities. The ideal candidate will provide both strategic oversight and hands-on guidance, ensuring that our engineering teams deliver innovative, scalable, and high-performance solutions.

Responsibilities.

• Technology Leadership & Detail Orientation: Lead the creation and execution of comprehensive technology and innovation roadmaps while maintaining a deep, hands-on understanding of the technologies and needs driving our core products. The Technical Director should be comfortable delving into architecture, code reviews, and technical problem-solving as needed.
• Engineering Management: Manage engineering teams, ensuring they have the resources, tools, and processes needed to succeed. Provide clear direction on engineering best practices while staying deeply involved in day-to-day technical decisions to maintain the highest level of quality and performance.
• Cross-functional Collaboration: Work closely with Product Management, Design, Data Engineers, SRE and Security Engineers and other stakeholders to translate product vision into actionable technical requirements. Ensure alignment between product strategy and technical execution by actively participating in technical discussions and decision-making.
• Hands-on Technical Oversight: Be deeply involved in technology stack decisions, system architecture design, and critical technical implementations. The Technical Director must be able to roll up their sleeves and engage with the engineering team to tackle complex technical challenges.
• Risk & Performance Management: Identify potential technical risks and proactively address them. Implement robust monitoring and quality assurance practices, ensuring technical issues are resolved quickly and efficiently.
• Mentorship & Development: Serve as a technical mentor, helping team members grow their skills and technical acumen. Foster a collaborative, innovative engineering culture that encourages knowledge sharing and continuous improvement.
• Scalability & Optimization: Focus on building scalable, robust solutions that meet both current and future business needs. Ensure that systems and applications are optimized for performance and maintainability.
• Stakeholder Communication: Act as a technical liaison between engineering teams and key stakeholders. Provide clear, detailed updates on project status, technical challenges, and overall system health.
• Multi-team Coordination: Oversee and coordinate the work of multiple development teams, ensuring seamless collaboration, work prioritization and efficient task allocation, and alignment with project milestones.

Qualifications.

• Proven experience in a senior engineering leadership role for a modern SaaS company, ideally as a Technical Director, Engineering Director, or similar.
• Deep hands-on expertise in software development, system architecture fundamentals, and technical problem-solving.
• Strong experience in domain-driven development (DDD) and solid design paradigms, with a deep understanding of best practices in system architecture.
• Demonstrated ability to dive into technical details and provide direct support to engineers when necessary.
• Experience scaling engineering teams while maintaining high technical standards.
• Exceptional communication and leadership skills, with the ability to bridge the gap between technical teams and business stakeholders.
• Strong understanding of product development processes, agile methodologies, and how to align technical goals with business objectives.
• Proven record of leading the construction of complex software solutions and coordinating the work of multiple development teams, similar to a Technical Program Manager (TPM) role.
• Preferred Qualifications:
• Track record of delivering technically complex projects that meet business objectives.
• Advanced degree in Computer Science, Engineering, or a related field.
• Experience designing and delivering API platforms is an asset.
• Experience working in a multi-product portfolio company, managing the technical requirements of diverse product lines.

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top of the line benefits package
• Monthly stipend to assist with creating the best hybrid work experience.
• Competitive salary and performance-based bonuses for applicable roles
• Vancouver office includes a fitness facility, outdoor ping pong tables, and a climbing wall
• Comprehensive benefits package
• Unlimited flex-time policy
• Employee Stock Options
• RRSP matching after one year of employment

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables, and even a climbing wall to help you stay active and energized.
• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You’ll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual’s unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we’re creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

• Technology Leadership & Detail Orientation: Lead the creation and execution of comprehensive technology and innovation roadmaps while maintaining a deep, hands-on understanding of the technologies and needs driving our core products. The Technical Director should be comfortable delving into architecture, code reviews, and technical problem-solving as needed.
• Engineering Management: Manage engineering teams, ensuring they have the resources, tools, and processes needed to succeed. Provide clear direction on engineering best practices while staying deeply involved in day-to-day technical decisions to maintain the highest level of quality and performance.
• Cross-functional Collaboration: Work closely with Product Management, Design, Data Engineers, SRE and Security Engineers and other stakeholders to translate product vision into actionable technical requirements. Ensure alignment between product strategy and technical execution by actively participating in technical discussions and decision-making.
• Hands-on Technical Oversight: Be deeply involved in technology stack decisions, system architecture design, and critical technical implementations. The Technical Director must be able to roll up their sleeves and engage with the engineering team to tackle complex technical challenges.
• Risk & Performance Management: Identify potential technical risks and proactively address them. Implement robust monitoring and quality assurance practices, ensuring technical issues are resolved quickly and efficiently.
• Mentorship & Development: Serve as a technical mentor, helping team members grow their skills and technical acumen. Foster a collaborative, innovative engineering culture that encourages knowledge sharing and continuous improvement.
• Scalability & Optimization: Focus on building scalable, robust solutions that meet both current and future business needs. Ensure that systems and applications are optimized for performance and maintainability.
• Stakeholder Communication: Act as a technical liaison between engineering teams and key stakeholders. Provide clear, detailed updates on project status, technical challenges, and overall system health.
• Multi-team Coordination: Oversee and coordinate the work of multiple development teams, ensuring seamless collaboration, work prioritization and efficient task allocation, and alignment with project milestones