Technical Enablement Specialist

at  CCC Information Services Inc

Salary range is:
$54,635.00 - $85,000.00
This position is bonus/commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at
www.cccis.com
.
The Role
We are seeking a highly skilled Technical Enablement Specialist to join our Revenue Enablement team. This role is crucial in ensuring that our sales and customer-facing teams are fully equipped with the knowledge, tools, and resources they need to excel. The ideal candidate will have hands-on experience with revenue enablement tools, particularly Content Management Systems (CMS), Learning Management Systems (LMS), and Customer Relationship Management (CRM) platforms.

Key Responsibilities:

• Enablement Tool Optimization: Assist in the deployment, training, and maintenance of our enablement tools to ensure they meet the organization’s needs.
• Content Development: Collaborate with subject matter experts to create and curate training content, ensuring it is accessible, up-to-date, and aligned with organizational goals.
• Training & Support: Host training sessions and provide ongoing support to ensure that all users can effectively use enablement tools and resources.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and other teams to ensure alignment and integration of enablement efforts across the organization.
• Data Analysis & Reporting: Track and report on the effectiveness of enablement initiatives, using data to drive continuous improvement.

Requirements:

• Experience: Minimum of 2-3 years of experience in an enablement, training, or a similar role, with a focus on revenue enablement tools.
• Technical Skills: Experience with revenue enablement tools such as CMS, LMS, and Salesforce is required.
• Project Management Skills: Demonstrated ability to take initiative and drive projects independently, with a strong track record of delivering high-quality work under tight deadlines and managing multiple priorities effectively.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information in an accessible manner.
• Analytical Skills: Strong ability to analyze data and generate insights to drive decision-making and improvements in enablement strategies. Excel expertise required.
• Team Player: Ability to work effectively in a cross-functional team environment and manage multiple priorities in a fast-paced setting.
• Problem-Solving: A proactive approach to identifying issues and implementing solutions to improve enablement processes and tools.

Preferred Qualifications:

• Experience with Seismic, including content management, LiveDocs, or NewsCenter and Learning features.
• Experience with Salesforce Classic and Lightning versions
• Knowledge of best practices in change management, adult learning and instructional design.
• Bachelor of Arts (B.A.) or Bachelor of Science (B.S.) degree in Business, Communications, Marketing or related fields.

About CCC’s Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success.

• Enablement Tool Optimization: Assist in the deployment, training, and maintenance of our enablement tools to ensure they meet the organization’s needs.
• Content Development: Collaborate with subject matter experts to create and curate training content, ensuring it is accessible, up-to-date, and aligned with organizational goals.
• Training & Support: Host training sessions and provide ongoing support to ensure that all users can effectively use enablement tools and resources.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and other teams to ensure alignment and integration of enablement efforts across the organization.
• Data Analysis & Reporting: Track and report on the effectiveness of enablement initiatives, using data to drive continuous improvement