Technical Engagement Manager

at  KLA

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.
Job Description/Preferred Qualifications
We are looking for a Technical Engagement Manager within the European Business Unit, based in Dresden Germany, or Grenoble France, to lead our Application Engineer team and drive projects and strategical engagement at our European Customers for Unpattern Wafer Inspection Division.

TEM Role and Responsibilities include:

• Leads the CE Apps Team for Unpattern inspection and wafer geometry product lines.
• Defines and executes customer specific product penetration, positioning, and market share strategies.
• Develops relationships with key customer technical buying influences.
• Deep understanding of leading-edge such as specialty and WBG process and inspection technology.
• Drives collaboration projects, eval, H2H, ramp support etc. to deliver differentiated product value, ensure continued product learning and solve customer issues.
• Strong understanding of the customer sales cycle and process.
• Jointly develops sales strategies in collaboration with account managers and Tech. Dir.
• Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Deliver effective technical presentations and product demonstrations to customers.
• Coordinates resource plan and technical/application gap escalation.
• Mentor and coach engineers and motivate team members.
• Selects, develops, and evaluates the personnel to build a strong app team.

Essential Skills:

• Solid Knowledge of Semiconductor Process and Inspection technology, data analysis and statistical process control
• Previous customer/industry experience is desired.
• Excellent presentation and communication skills
• Project management experience - Ability to handle multiple projects in parallel.
• Have creative thinking approach to deal with new customer challenges.
• Excellent problem-solving skills.
• Leadership skills : ability to create a strong team. Successful execution of projects in high pressure environment. Be a driver, influence situations by facts.
• Successful with multiple cultures environment
• Strong business acumen an ability to work under stress and face multi-level challenges.
• Deal with issues proactively with accountability and insightfulness, able to manage conflict

What makes this position unique? Key challenges that must be addressed in this position?
The position offers the opportunity to manage Application Eng team, drive strategical projects at all major European KLA customer, help to introduce New Products and technology to solve customer problems, support KLA share. Frequent travel (50-75%) across BU are required.
Minimum Qualifications

Languages: Fluent English (written and spoken), French, German, Italian knowledge are a plus

• Master’s Level Degree (Physics, Material Science, Engineering) with at least 5-7 years of experience in the industry, or PHD with at least 3-5 years of experience in the industry.
• Defectivity, Process, Yield Team Lead, with knowledge of KLA technology and 3 years in the role

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched
KLA’s Careers website
for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to
talent.acquisition@kla.com
to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information

• Leads the CE Apps Team for Unpattern inspection and wafer geometry product lines.
• Defines and executes customer specific product penetration, positioning, and market share strategies.
• Develops relationships with key customer technical buying influences.
• Deep understanding of leading-edge such as specialty and WBG process and inspection technology.
• Drives collaboration projects, eval, H2H, ramp support etc. to deliver differentiated product value, ensure continued product learning and solve customer issues.
• Strong understanding of the customer sales cycle and process.
• Jointly develops sales strategies in collaboration with account managers and Tech. Dir.
• Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Deliver effective technical presentations and product demonstrations to customers.
• Coordinates resource plan and technical/application gap escalation.
• Mentor and coach engineers and motivate team members.
• Selects, develops, and evaluates the personnel to build a strong app team