TECHNICAL ENGINEER

at  Engineering Edge Singapore Pte Ltd

SCOPE

The primary task of the Technical Support Engineer is to support the Technical Manager in rendering product and application-related technical assistance and support to internal and external customers. You will be working closely with the front-line team and will be involved in the development, implementation, organization, maintenance, and update of all technical-related matters. You will also be carrying out the day-to-day duties of the QC/QA lab. The Technical Support Engineer is expected to be a team player and someone who is committed.

REQUIREMENTS

• Minimum 2 years experience in engineering
• Diploma in relevant engineering faculty
• Strong market research skills, highly analytical, highly detailed, and an academic
• Committed, hardworking, and able to rough it out
• Self-motivated, proactive, and highly independent
• Strong written and oral communication skills
• Excellent collaboration and interpersonal skills to work with stakeholders at the global level

• Comply, execute, maintain & update QA/QC processes.
• Ensure that QA/QC Department meets external and internal audit requirements.
• Support in the development, implementation, organization, and update of technical-related materials.
• Identify, analyze, investigate, propose, and resolve technical and quality issues.
• Conduct root cause analysis, control, and review measures.
• Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues.
• Develop technical training content for internal & external customers.
• Ensure high-quality, up-to-date documentation process
• Conduct scheduled audits on existing suppliers.
• Conduct new audits to approve and qualify new suppliers.
• Quality assurance on supplier compliance to internal QA/QC standards.
• Communicate and coordinate with all testing parties.
• Continuously learn about market and competitor product development and performance requirements providing input and tactical direction to the business on technical support and services.
• Ability to translate technical information into marketing lingo, challenging the norm.