Technical Engineer

at  Honeywell

QUALIFICATIONS:

• Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
• Min 10 ~ 12 years of relevant experience in configurations of BMS/ FIRE/ SECURITY Products in the field or min 6 ~ 8 Years of experience in providing technical support of these products.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Excellent Project Management Skills and Presentation Skills.
• Good Understanding of Rapid Problem Solving and Six Sigma Lean Principles.
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL
• Basic understanding of electronics concepts
• Experience with LAN/WAN network technologies
• CCNA certification / Windows Service Administration/ Niagara Advanced TCP Certification/ LEED Certifications If available.

• Good Knowledge & trouble shooting skillset on IBMS system and preferably Honeywell system.
• Hands on experience on design and commissioning on BMS, FAS, ACS, and CCTV system
• Experience to handle complex and large size of the IBMS jobs and software integration
• Handle internal and external customer related issues and concerns
• Point of escalation for field service engineer specialists / customers
• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
• Assist in the development of internal documentation
• Read and comprehend technical documents, quick start guides, and configuration documentation
• Liaising with Product management and senior engineering specialists for problem resolution
• Work with Senior Support Engineers on new product testing and documentation
• Host and facilitate frequent Technical Related Tier Sessions, work groups & Prod uct Trainings
• Manage and maintain the Training and Knowledge Retention Plan for Technical Support
• Conduct the trainings for internal and external customer.
• Make the Lab setup and reproduce the customer issue.
• Actively participate in departmental activities and initiatives
• Maintains acceptable call evaluation requirement
• Maintains acceptable VOC requirement
• Slove problem remotely, if needed then travel
• Up to 60% travel