Technical Escalation Engineer 2 (Synthetics)

at  DataDog

We are Datadog’s in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

WHAT YOU’LL DO:

• Develop technical knowledge related to Synthetics and serve as a go-to technical resource for all stakeholders
• Investigate customer escalations, lead technical calls with clients, and handle complex issues about customers’ issues in your primary product area
• Respond to customer inquiries as needed
• Partner with our Technical Enablement team to maintain documentation and knowledge base articles for a variety of technologies within your area(s) of expertise
• Prepare the worldwide Technical Support Engineering team for new products and features, ensuring the technical proficiency of the team
• Run office hours and lead training sessions for the Technical Support Engineering team
• Work from a Datadog office 3 - 5 days per week

WHAT YOU’LL DO:

• Develop technical knowledge related to Serverless and serve as a go-to technical resource for all stakeholders
• Investigate customer escalations, lead technical calls with clients, and handle complex issues about customers’ issues in your primary product area
• Respond to customer inquiries as needed
• Partner with our Technical Enablement team to maintain documentation and knowledge base articles for a variety of technologies within your area(s) of expertise
• Prepare the worldwide Technical Support Engineering team for new products and features, ensuring the technical proficiency of the team
• Run office hours and lead training sessions for the Technical Support Engineering team
• Work from a Datadog office 3 - 5 days per week