Technical Excellence Specialist

at  Agilent Technologies Inc

JOB DESCRIPTION

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!
Do you want to take your technical expertise within Cancer Diagnostic application further, to work as an advanced technical support team-player?
Are you interested in working in a dynamic and engaged team with an exciting and challenging back office role for giving the best possible technical support to our field-based application specialist colleagues and our customers?
This is your opportunity!
Dako Academy/Technical Support team in Glostrup is looking for a candidate who easily will become acquainted with the understanding of support processes, and use technical knowledge to clarify, investigate and develop solutions to complex problems across a broad range of Pathology products. You will take an active role in escalation processes as part of investigation, while delivering second level support to field-based application specialists.

Your key responsibilities and tasks will be:

• Troubleshoot on customer’s reported technical problems
• Collaborate cross functional with a variety of Agilent’s departments to provide fast solutions
• Review of technical documents as part of troubleshooting and investigation that may relate to a reported issue
• Evaluation of stained slides and images (H&E, IHC, ISH and special stains)
• Review of instrument data
• Support the training in Academy
• Collaborate with Global Product Managers and participate in meetings, to focus on and contribute to maintaining the high standard and quality of Agilent’s products
• Handle relevant technical enquiries from our Sales Organisation and other functions

QUALIFICATIONS

As a person, you:

• Possesses a positive approach to everyday new tasks, you are inspired by challenges and you thrive on working with a high number of tasks in an inspiring environment.

Your qualifications:

• Experience in working with diagnostic techniques IHC, ISH, H&E and special stains, especially profound knowledge and practical experience in IHC techniques is necessary
• It is an advantage, but not a requirement if you have experience and knowledge in using Agilent cancer diagnostic pathology reagents and instruments
• Good in English verbal and written communication
• High degree of business understanding and interest in customer focus
• Structured and quality minded with good problem-solving skills
• Familiar with Quality Management Systems and IT systems
• Medical Laboratory Technician or Master’s degree in chemistry/immunology or equivalent

We offer:

• A role in a small dedicated and customer focused team
• An international work environment
• Competitive compensation and benefits package
• Career development opportunities in an international company
• Work-Life-Balance is encouraged

If you have any questions to the role, you are welcome to contact Anette Lykke, Senior Training Manager, Dako Academy DK, on email anette.lykke@agilent.com
We will be screening applications and inviting for interviews on a continuous basis, so you are encouraged to apply as soon as possible if you are interested in the role.
Please note that the role is based in Denmark.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Troubleshoot on customer’s reported technical problems
• Collaborate cross functional with a variety of Agilent’s departments to provide fast solutions
• Review of technical documents as part of troubleshooting and investigation that may relate to a reported issue
• Evaluation of stained slides and images (H&E, IHC, ISH and special stains)
• Review of instrument data
• Support the training in Academy
• Collaborate with Global Product Managers and participate in meetings, to focus on and contribute to maintaining the high standard and quality of Agilent’s products
• Handle relevant technical enquiries from our Sales Organisation and other function