Technical II, IT Operations (TCF)

at  Webhelp

Job Advert
Join our dynamic team as a Senior IT Technician and play a vital role in ensuring the efficient operation of our Johannesburg contact centre.
As a Technical II, IT Operations, you will be responsible for implementing, managing, and monitoring the core Server Infrastructure for on-premises locations (multiple sites across UK, India and South Africa) sites and cloud environments (Century Link, Azure, AWS) for Webhelp UK Region.

• To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues and assist in activities to achieve business objectives.
• Managing Infrastructure Engineering
• Prioritization in the maintenance, development, and implementation of infrastructure solutions.
• Leading the engineering team to take a variety of engineering and architectural solutions and implementing them into end-to-end technology operations.
• Developing efficiency and automation into all infrastructure solutions that will operate in a large-scale environment.
• Establishing strong partnerships with Infrastructure Technology vendors ensuring that contracts are in place to support the services provided to the infrastructure team.
• Ensuring that the correct software and tools are in place to manage a large-scale infrastructure including OS selection, software monitoring, device monitoring, OS patching, and configuration management.
• Working with peers and other technology team branches to ensure that all KPIs are met within the region.