Technical Implementation Specialist

at  Northumbria Healthcare NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.
An opportunity has arisen for a Technical Implementation Specialist to join the Digital and Data Services Team at Northumbria Healthcare NHS Foundation Trust.
Working as part of the Desktop Implementation Team, you will be responsible for the scoping and deployment of a range of end user facing technologies and applications. The post will be based at the Manufacturing and Innovation Hub premises in Seaton Delaval, providing support for new IT hardware and systems. While primarily based at Seaton Delaval you will be required to travel to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.
You will have recent and comprehensive experience in installing and supporting the use of IT hardware, software, and other specialist equipment in a corporate environment. You will have at experience of providing customer focused support service to end users, including complex problem solving and resolution. The successful candidate will be able to manage their workload to deliver in line with project expectations as well as meeting the response and resolution targets of all incidents within the Service Level Agreement.
You will be able to demonstrate specialist knowledge of the processes involved with providing a technical IT service, covering device management, server and networking knowledge as well as showing a commitment to learning and self-development of your skills and knowledge.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
The Technical Implementation Specialist role is focussed on the deployment of new technologies and supporting processes to the workforce and supporting the effective handover of these into BAU operations.
The role is responsible for maintaining the IT systems required to support a consistent and improving end user experience while ensuring a secure and stable environment on which this is built.
Acting as a technical lead for IT projects, the post holder will manage their own workload effectively to meet deadlines, liaise with 3 rd parties regularly, troubleshoot complex issues and support both IT teams and service users in their use of technology

Please refer the Job description for details