Technical Integration Associate

at  Unum

OUR STORY

Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
This position works in direct partnership with customers and business partners to implement and maintain electronic data interchange technology enabled services between Unum’s systems and other vendors (e.g., benefits administration providers, technology partners, employers, brokers).
This position requires learning of in-depth knowledge and understanding of Unum’s technology, product portfolio and the impact on our pre-sale, onboarding, and continued administration management.

• The associate provides advice and technical support on all aspects of Unum’s technology capabilities process and oversees the setup and maintenance of technology onboarding with our clients and technology partners.
• Supports effective and proactive consultation with customers to drive set up of their technology that meets the specific needs (including billing, claims, and enrollment), along with setting appropriate expectations with regards to these processes and impact to delivery of bills and contracts.
• Identify potential issues, concerns, and problems through problem solving, seeking root cause, and identifying solutions that provide an improved client experience.
• Understanding the creation/interpretation of connection and system integration requirements involves figuring out what’s needed, testing new ways to exchange data and the ongoing daily operational support.
• Collaborate with business partners to provide subject matter expertise on Unum’s data models, associated systems, and technology, in support of sales, implementation, administration, benefits and other key internal business processes.
• Involved in calls regarding file requirements, mapping documents, and timelines with the client, partners, IT resources and the implementation team to determine technical infrastructure requirements to support accurate contract administration.
• Ensure set up of technology solutions to support ongoing administration and eligibility. This includes troubleshooting data options, education of the services, submitting appropriate file set up requests, working with internal and external partners to accomplish testing needs and communication to all stakeholders during the process until files are successfully in production.
• Assist in process improvements, system enhancements, and general problem solving to improve the customer experience and team effectiveness.
• Build strong partnerships with internal business, field, and IT teams.
• Work to support the team’s project plans and delivery timelines related to the technology enablement process and manage the timeline to ensure integration is delivered with a high level of quality and in line with ‘go live’ date expectations.
• Issue resolution and ownership for identified errors.
• Responsible for ongoing management of existing data feeds in support of enhancements and updates.
• Participates in customer implementation meetings as needed to support the onboarding process. Achieve high customer satisfaction during customer acquisition through building relationships with the customer during the implementation period.
• Demonstrates strong leadership behaviors as defined in Unum’s Leadership and We are Unum characteristics.