Technical Integration Support Specialist

at  Tes Global

Tes is an international provider of digital solutions, headquartered in London, which is passionate about using technology to make life easier for schools and teachers. Over the past 100+ years, Tes has evolved significantly, with a rapid period of digital transformation and change within the past decade. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.
It is an exciting time for us at Tes, and particularly in Australia, as we launch new innovative education software solutions to grow and strengthen our support for schools and teachers in the classroom and beyond. Some of our purpose-built solutions include Learning Pathways, Timetable, Tes Recruitment and Teach Starter.
Our SaaS products are all designed to help schools across Australia and New Zealand to accomplish important tasks like timetable creation and daily organising. Our products integrate with over 50 other education software providers to give schools a seamless experience. This allows us to generate brilliant outcomes for schools, students and teachers.
The purpose of this role is to facilitate new and existing product integrations by working together to support schools and integration partners in fully utilising our timetabling and adjacent solutions.

• Deliver prompt, efficient, and reliable service to all customers as a support specialist, adhering to the Service Level Commitment (SLC)through various communication channels like phone, email, and chat.
• Conduct basic troubleshooting and contribute to integration projects, ensuring effective collaboration with integration partners and assisting with documentation.
• Maintain accurate customer records in the CRM system, log support calls, and escalate tickets to achieve customer satisfaction.
• Fulfill roles in integration support as necessary, collaborating with Tes team members for optimal customer outcomes.
• Engage professionally with integration partners and customers, occasionally attending conferences, onsite visits, integration sessions, and in-person meetings to diagnose and resolve issues.
• Uphold Tes Australia’s workplace culture and values, provide timely reports, and perform additional duties as required by management.