Technical Manager

at  Allianz Australia

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Supporting our liability management objectives by ensuring that all adverse decisions are made on time, in accordance with the legislation and the quality decision making frameworks.
• Providing technical and legal knowledge and strategic advice to claims staff and customers of Allianz.
• Supporting the capability development of our claims staff through the resolution support of their queries and case management challenges.
• Maintaining accountability for all procedures and outcomes that require Technical Manager endorsement and oversight, ensuring our regulatory and compliance obligations are fulfilled.
• Assisting the business to understand technical and operational processes, legislation, guidelines, and contractual requirements in order to drive performance improvement and to keep teams up to date on expectations and changes.
• Identify and implement opportunities to improve operational controls and claim outcomes, supporting the business aims of process improvement/establishing best practices.