Technical Motor Claims Handler

at  Keoghs

DESCRIPTION

Are you passionate about advocating for others, skilled in negotiation and thrive in a fast paced role? If so join our team as a Credit Hire and Personal Injury Technical Claims Handler.
The Technical Claims Handler will be responsible for managing a caseload of motor claims. The handler will manage the claim from inception to settlement pre litigation.

Benefits:

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer

KEY ACCOUNTABILITIES

• To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring junior team members
• Undertake appropriate additional tasks provided by the Team Leader
• Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Client
  Working Hours
  35 hours per week
  Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
  Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.

EXPERIENCE, SKILLS AND QUALIFICATIONS

• Minimum 5 years claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• The ability to manage own volume workload via task management
• The ability to work as a team and independently
• Strong Client relationship skills
  Values
  Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
  Our Values
  We are connected
  We are Dynamic
  We are Innovative
  We succeed together

Please refer the Job description for details