Technical Operations Engineer II

at  QuickNode

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.
Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world’s best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.
We are a global remote company with an HQ in Miami, Florida.

THE ROLE

We are looking for an experienced Technical Operations Engineer to join our team. The Technical Operations team is responsible for ensuring the stability, reliability, and performance of our production systems. In this pivotal role as a Technical Operations Engineer, you will be instrumental in maintaining, troubleshooting, and enhancing the performance and reliability of our production systems, with a special emphasis on complex Web3 technologies. This position demands a unique blend of Web3 expertise, technical skills, analytical prowess, and a collaborative approach to ensure operational excellence.
Timezone: US EST (Eastern Timezone)

WHAT YOU’LL DO

• Chain Operations and Research: Lead the research, deployment, and operational management of new blockchain networks, ensuring efficient launch processes, thorough testing, and ongoing optimization of chain performance and reliability.
• Advanced Web3 Support: Tackle complex Web3 issues, including conducting thorough post-mortems, providing technical direction in customer calls, and leading remediation efforts during incidents.
• System Monitoring and Analytical Skills: Utilize advanced analytical and dashboard skills, including proficiency in tools like Grafana or DataDog, to monitor system performance and health.
• Process and SLA/SLO Management: Define, enforce, and ensure the organization meets stringent SLO/SLA objectives, contributing to the overall health and reliability of our platform services.
• Hands-On Problem Solving: Innovate to solve complex challenges quickly and efficiently, while being disciplined in task follow-through to minimize technical debt and implement preventive measures.
• Collaboration and Support: Work closely with the Support L1 team and other cross-functional teams, fostering a collaborative environment to maintain system efficiency.