Technical PMO Manager

at  Fernway Partners

ESSENTIAL EXPERIENCE AND SKILLS -

• 5+ years of senior project/program management experience in related field (e.g. technology, telehealth, digital healthcare)
• Qualifications in one of the professional Project Methodologies - PRINCE 2 or PMBOK
• Strong leadership, diplomatic and motivational skills
• Proven ability to work creatively and analytically to problem-solve, demonstrating teamwork and innovation.
• Strong ability to build and maintain relationships. Engage business leaders, solve problems, build consensus, establish credibility and achieve objectives.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results
• High level of competency across MS Project, Excel, Word and PowerPoint.
• Experience in successfully leading projects and programs on-time, on-schedule and within budget
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding teams accountable for performance
• Strong experience presenting to executive sponsors and demonstrated communication skills, both written and verbal, with technical and non-technical staff, across all business levels
• Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders and peers
• Team-building skills with technical and non-technical staff
• Experience working both independently and in a team-oriented, collaborative environment
• Flexible with proven ability to conform to shifting priorities, activities, demands and timelines through analytical and problem-solving capabilities
• Must be able to learn, understand and apply new technologies
• Support diverse and inclusive work environment

DESIRABLE SKILLS

• Experience with working across multiple time zones with resources based across various remote locations
• Experience with account management for existing clients and supporting new projects they develop
• Experience working with Sales /Business development on tender inputs.
• Experience of Healthcare
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Program & Project Management

• Manage a portfolio of mission critical projects - both internal technology initiatives and customer onboarding activities.
• Define work to plan, deliver, manage and track projects as per best practice project management practices.
• Manage relationships and communication activities with stakeholders as needed, ensuring work is delivered in a well communicated, clear and transparent manner.
• Ensure that all initiatives are aligned to a clear and well understood set of requirements, and that these are realised effectively in production.
• Provide guidance, motivation and support to other members of the PMO team as needed.
• Provide guidance and support to deliver projects that span across multiple business areas and multiple geographies
• Work closely with counterparts in the UK to participate in establishing practices, templates, policies, tools to expand and mature the project delivery capabilities across the organisation globally
• Identify and mitigate potential risks.

Technical Account Management
A significant component of this role is working with customers to ensure swift onboarding and effective delivery of the core product/service, and additionally maintaining ongoing relationships to ensure any changes within customer environments are well managed.

Responsibilities include:

• Liaising with Sales/ Account management teams to assist with tender responses, client communications, onboarding discussions.
• Liaising with existing clients on new projects that could affect their integrations, problem solving solutions and setting up work to resolve potential issues - e.g. client has a change of internal systems and/or workflow.
• Providing a communication channel between clients, the business and the IT teams on any technical concerns. E.g. networking changes, downtime periods.