Technical Problem Analyst
at Microlise
Nottingham, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Nov, 2024 | GBP 30000 Annual | 20 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
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Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
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| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Support Services
- Nottingham, United Kingdom
- From £30,000, dependent on experience
- Closing Date: 15.11.2024
Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Problem Analyst, to support the Support Services team with managing the lifecycle of technical problems within the organisation. You will ensure that the root cause is addressed and rolled out across the estate efficiently and effectively to minimise business impact.
This is a great opportunity for someone with a strong technical background who is able to work closely with multiple resolving teams, seeing technical incidents through to solution. This will include working with internal Microlise teams and external third parties.
Have you got exceptional problem-solving abilities and excellent communication skills? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? Don’t hesitate, get your application in now!
Responsibilities:
- Proactively identify and analyse technical problems within the services supported
- Conduct root cause analysis (RCA) to determine the underlying cause of recurring incidents.
- Collaborate with technical teams to gather and analyse data, logs, and performance metrics to address root cause.
- Work closely with incident management, change management, and service desk teams to ensure seamless problem resolution
- Coordinate with cross-functional teams to devise and implement permanent fixes or workarounds for identified problems
- Maintain comprehensive documentation of all identified problems, RCA findings, and resolution activities.
- Prepare and present detailed problem reports to senior management and stakeholders.
- Track and monitor problem management metrics to identify trends and areas for improvement.
- Lead initiatives to improve system reliability, performance, and scalability.
- Manage and resolve Problems within set SLAs - communicating effectively with customers
- Ensure Known errors and knowledge articles are created, validated and published
- To write and execute SQL server database scripting and use technical tools to identify and address root cause
- Create technical documentation
- Producing Weekly/Monthly/Quarterly reporting if required
- Attend customer calls to represent the Problem Management function
- Identify scope for or items for inclusion in service improvement plans
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Nottingham, United Kingdom
