Technical Product Analyst

at  McDonalds Corporation

Company Description
McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

GLOBAL TECHNOLOGY FORGING THE WAY

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Enterprise Change & Release Team is seeking a DevSecOps Engineer who will be responsible for engineering solutions that modernize and automate McDonald’s change & release process through integration of CI/CD, test automation, observability, and ITSM platforms. The DevSecOps Engineer will work closely with the Cloud DevSecOps, Digital, and Restaurant application teams to develop solutions for automating change management aspects of the software delivery & deployment cycles. This role works with the Director of Change & Release.

BASIC QUALIFICATIONS:

• 3+ years of DevSecOps and/or automation experience in a similar role.
• 2+ years hands-on DevOps pipeline for automating, building and deploying Microservice Applications, APIs, and configs
• 2+ years hands-on experience with CI/CD technologies including GitHub Actions, ArgoCD, Jenkins, Helm Charts, Artifactory/JFROG, etc.
• 2+ years working with Cloud technologies. Knowledge of IaaS and PaaS offerings from AWS, Azure, and GCP
• Experience with and hands-on developer knowledge of Infrastructure as Code (IaC) and associated technologies (e.g. repos, pipelines, CloudFormation, Terraform, Ansible, etc.)
• Experience with and hands-on developer knowledge of containerization platforms like Docker and orchestration tools like Kubernetes for managing and deploying containerized applications.
• Experience working on Code Quality SAST and DAST tools like SonarQube/SonarCloud, Veracode, Checkmarx, and Snyk.
• Experience developing scripts or automating tasks using languages such as Bash, Powershell, Python, Perl, Ruby, etc.
• Experience with integration to third party tools via REST API, OOB ServiceNow Connectors

PREFERRED QUALIFICATIONS

• Bachelor’s degree in computer science or related field or equivalent experience
• Any AWS or GCP certification (preferably DevOps related)
• Any Agile certification (preferably scaled agile).
• Communication: The ability to convey sophisticated technical information clearly to various stakeholders, including team members, executives, and non-technical staff.
• Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions, while considering the broader impact on the organization.
• Continuous Learning: A mindset of ongoing learning and improvement, staying updated with industry trends, best practices, and new technologies.
• Highly collaborative, results-oriented, and adaptable to rapidly evolving work environment
• Work well in an agile environment
• Self-starter, ability to work independently and collaboratively in a fast-paced environment.
• Ability to help/guide team in resolving technical issues through debugging, research, and investigation.
• Knowledge of testing methodologies such as unit testing, integration testing, and regression testing to ensure quality releases.
• Knowledge of observability tools such as Datadog, New Relic and open-source observability ecosystem (Prometheus, Grafana, Jaeger)
• Solid understanding of ITSM change management & governance process
• Understanding of rollback, backup, and recovery strategies to ensure data integrity and system availability during and after releases.
  Additional Information
  McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
  McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  Nothing in this job posting or description should be construed as an offer or guarantee of employment

• Participate in the management, design, and solutioning of software development, deployment, and change management process
• Build a continuous automation framework for the software deployment & change management process
• Work with software developers and operations engineers to improve the software deployment & change management process
• Work with the DevSecOps platform team to integrate the DevSecOps platform & practices with change management automation and tooling.
• Implement quality, compliance, and operational gates in the change automation product
• Develop and support high quality automation workflows for enabling automated change management processes for application, IaC, and config deployments
• Partner, guide, and collaborate with vendors on DevSecOps tools standardization and engineering support. Provide feedback to service providers on deliverables.
• Collaborate with ServiceNow developers and engineering partners to gather requirements and translate them into technical solutions within the change automation product
• Monitor, troubleshoot, and maintain the automated software deployment & change automation product
• Drive proof of concepts and conduct technical feasibility studies for business requirements
• Provide internal and external customers with excellent, world-class service
• Effectively communicate project health, risks, and issues to the program partners, sponsors, and management teams
  Qualifications