Technical Product Manager - Information Solutions

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
At Roche, our mission is to deliver medical solutions now while developing innovations for the future. We are committed to transforming patients’ lives through scientific rigor, unassailable ethics, and unprecedented access to medical innovations. Join us in building a better tomorrow.

THE OPPORTUNITY:

We are looking for a passionate Technical Product Manager to join our dynamic team. In this role, you will own and handle the technical lifecycle of Roche Information Solutions, overseeing core lab, POC, integrator, and beyond. You will own the UK/IE relationship with Global Customer Support for technical advice, management, and escalations.

PREFERRED QUALIFICATIONS:

• Deep-rooted dedication to patient care.
• Passion for discovery and evidence-based problem-solving.
• Collaborative spirit with respect for teamwork.
• Proactive approach to growth and resilience to challenges.
• Simplifies processes with a results-oriented mindset.
• Relevant degree or equivalent qualifications.
• Significant experience in a similar role with troubleshooting expertise.
• Familiarity with the Information Solutions portfolio.
• Experience in a laboratory environment.
• Excellent communication and CRM tools skills.
• Strong understanding of the diagnostics industry.

• Lead technical escalation support (local/global).
• Complete solution documentation management.
• Lead all aspects of upgrade and modification management, including version control.
• Lead the technical training strategy for Information Solutions.
• Maintain and own the technical tender specifications.
• Ensure new product introduction checklists and communication.
• Monitor key solution performance metrics and resolve issues proactively.
• Collaborate closely with the Technical Manager and various teams to ensure effective customer support.