Technical Product Owner - Delivery

at  Costa Limited

Technical Product Owner – Delivery – FTC 6 months
Join our dynamic Technology team as a Delivery Systems and Till Data Subject Matter Expert and make a real impact on the future of our stores. You’ll leverage your analytical skills and business acumen to identify opportunities for innovation and deliver solutions that drive value for our business and consumers.
A bit about us…
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role…
As a Delivery Systems and Till Data Subject Matter Expert working in the Channels to Market team you will report in to the Global Senior Service Delivery Manager and be providing technical and operational expertise on Delivery Systems, including delivery aggregator software, delivery partner channels and hubs and point-of-sale (POS) system. You will work closely with cross-functional teams, including Business Analysts, Solutions Architects, Project Managers, and the Service Delivery manager, to provide continuous improvement, troubleshoot issue and implement new features and functionalities.

The role will cover the following key areas;

• Delivery Proposition Technology Ownership
• Delivery Integrations Management
• Ticket, Issue Management, and Support
• Store Accounts Management and Data Alignment Ownership

A bit about you…

We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:

• Strong, demonstrable experience working in a similar role in a fast paced environment
• Previous knowledge of the retail or hospitality industry.
• Excellent communication and stakeholder management skills.
• Champions Costa’s values of passion, trust, warmth and courage.
• Previous experience of supplier management.

What we can offer…

Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from

• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• 25 days Holidays
• Share Incentive Plan (following six months’ service)

Location: Remote – UK – with the ability to travel
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
Here at Costa, we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa

The role will cover the following key areas;

• Delivery Proposition Technology Ownership
• Delivery Integrations Management
• Ticket, Issue Management, and Support
• Store Accounts Management and Data Alignment Ownershi

We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:

• Strong, demonstrable experience working in a similar role in a fast paced environment
• Previous knowledge of the retail or hospitality industry.
• Excellent communication and stakeholder management skills.
• Champions Costa’s values of passion, trust, warmth and courage.
• Previous experience of supplier management