Technical Product Owner & Teamlead – ServiceNow

at  Orange Cyberdefense

SOME HIGHLIGHTS

• Being part of an international company yet with local presence
• Build a safer digital society together with us

• Develop and communicate a ServiceNow Development & Management strategy that is tightly aligned with the company’s business goals and customer requirements.
• Take charge of the ServiceNow platforms, overseeing their utilization, maintenance, and continuous improvement. Ensure that the ServiceNow platforms meet industry standards, comply with relevant regulations and are aligned with the OCD security strategy.
• Work together with the “Continuous Improvement” department and the business stakeholders to identify opportunities for improving the efficiency and effectiveness of our services and applications as well as to understand requirements and prioritize backlog items.
• Work closely with ServiceNow Team, the ISS Chief architect, the ISS Security Coordinator and other relevant teams to make informed design and architecture decisions for automation solutions.
• Manage our agile processes, including planning, backlog grooming, and reviews. Defining common baselines like for example “Acceptance Criteria”, “Definition of Done”, … Overall ensure the team’s work aligns with the product vision.
• For given CI requests, engage with key internal stakeholders, including department heads and security analysts, to gather feedback, understand needs, and communicate progress.
• Maintain comprehensive documentation for ServiceNow technical aspects, ensuring knowledge is shared and easily accessible within the team.
• Identify and mitigate risks associated with ServiceNow, ensuring the security and reliability of the delivered product(s). This needs to happen in close relationship with the ISS Security Coordinator.
• Guide and support team members, manage project timelines, and act as a liaison between stakeholders and the technical team to facilitate effective communication and resolution of issues.