Technical Product Support Specialist
at Johnson Controls
Belfast, Northern Ireland, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Jan, 2025 | Not Specified | 25 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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Employment Type:
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Contract to Hire – Corp 2 Corp |
Description:
WHO WE ARE
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our industry-leading security solutions. We are passionate about improving the way the world lives, works, and plays. This is an exciting opportunity to develop the next generation of AI-driven security solutions. Your role will have a large impact, as the technology you develop will be used to protect people, facilities, and assets, at scale – around the world.
Responsibilities:
- Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
- Logging and keeping detailed records of support cases
- Prioritizing and managing open cases
- Talking clients through a series of actions to help set up systems or resolve issues
- Troubleshooting system and diagnosing and solving CEM hardware or software faults
- Installing and configuring CEM AC2000 software applications & hardware
- Writing technical Troubleshooting guides, user guides & product release notes
- Delivering technical product training on hardware or software applications
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Belfast, United Kingdom