Technical Product Support Specialist

at  Johnson Controls

WHO WE ARE

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our industry-leading security solutions. We are passionate about improving the way the world lives, works, and plays. This is an exciting opportunity to develop the next generation of AI-driven security solutions. Your role will have a large impact, as the technology you develop will be used to protect people, facilities, and assets, at scale – around the world.

• Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
• Logging and keeping detailed records of support cases
• Prioritizing and managing open cases
• Talking clients through a series of actions to help set up systems or resolve issues
• Troubleshooting system and diagnosing and solving CEM hardware or software faults
• Installing and configuring CEM AC2000 software applications & hardware
• Writing technical Troubleshooting guides, user guides & product release notes
• Delivering technical product training on hardware or software applications