Technical Professional Services Associate Consultant

at  Mimecast

Professional Services Associate Consultant
Give our customers a continuous sense of security.
Know how to make a customer of years feel just as important as the day they signed on the dotted line? This role will provide you with an exciting opportunity to stand out in an entrepreneurial environment. It will provide scope to learn and lead in a fast-growing and dynamic global organisation.
What you’ll do:
As a PS Associate Consultant, you will be working with our customers in a post sales environment, delivering an excellent level of professional services to customers focused on key areas of the Mimecast product suite. You will continuously work with customers to support and optimize the Mimecast products to a high standard to achieve the best customer satisfaction scores. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately.

What you’ll bring

• Experience managing customer facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
• Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
• Experience of working with globally diverse customers advantageous

What We Bring
Joining Mimecast as an Associate Consultant means spearheading client relationships, strategically aligning solutions and shaping our team’s success. As you elevate our position in cybersecurity and email management, you’ll thrive in a dynamic environment, receive comprehensive support for professional growth, and contribute to an industry-leading company where your impact truly matters.
We are Mimecasters. And we are alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law

Please refer the Job description for details