Technical Program Manager

at  Bayshore HealthCare

Bayshore Home Care Solutions, seeks a motivated Technical Program Manager
Are you a dedicated Technical Program Manager who is looking for a new opportunity? Do you want to work with an organization that makes an impact in the community and participate in meaningful work?
Bayshore is a health care provider full of heart. We believe in creating special moments for our clients every day - at the bedside, on the phone and while providing support to our health care heroes.
As a Technical Program Manager with Bayshore, you Make a Difference by using your expertise to support project outcomes, while we empower you to do work you are passionate about with autonomy and support from experienced colleagues and supervisors.
The Technical Program Manager is responsible for managing and driving the successful execution of related, complex technical projects for Bayshore Home Care Solutions. The role bridges the gap between business objectives and technical deliverables, ensuring projects are completed on time, within budget, and to high standards. The position involves defining technical program requirements, managing resources, and mitigating risks, while collaborating with cross-functional teams and stakeholders throughout the program’s lifecycle.
Employment Type: Full time Permanent
Hours of Work: 8:30a-5p, Monday - Friday
Work Setting: In-person, office environment
Location: Mississauga, ON with visits to branches & clinics as required

Duties and Responsibilities

• Partner with business stakeholders to define program requirements, timelines, and budgets
• Develop and manage detailed program plans, including timelines, resource allocation, and risk mitigation strategies
• Oversee the execution of technical programs, ensuring all tasks are completed on time and to specification
• Manage and track program budgets and resources
• Proactively Identify and mitigate program risks and issues
• Proactively communicate program status and progress to stakeholders
• Collaborate with cross-functional teams, project managers, including developers, testers, and business analysts
• Monitor and report on program performance metrics
• Identify and implement process improvements to enhance program efficiency and effectiveness

Knowledge, Skill and Technical Abilities

• Strong understanding of software project management methodologies (Agile, Waterfall)
• Ability to lead projects through all phases of the Software Development Life Cycle (SDLC)
• Understanding of Cloud Infrastructure, security, and optimization; Cloud Services; Headless Technology, API management; Cybersecurity & Compliance; Scalability & Performance; Disaster Recovery & Continuity best practices
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project, Jira)
• Excellent project management skills, including prioritization, deadline management, and progress tracking
• Potential to manage a small team of 2
• Exceptional interpersonal and communication skills
• Strong analytical and problem-solving skills with a focus on identifying risks and developing mitigation strategies
• Typical problems include managing and addressing issues that cause delays in project timelines, such as resource shortages, technical challenges, or scope changes. Additionally, stakeholder misalignment, ensuring projects meet all regulatory and compliance requirements, team coordination, vendor management and performance bottlenecks.
• Decisions involve prioritizing tasks, allocating resources, mitigating risks, providing input into technical solutions and optimizing system performance
• Ability to work independently and collaborate effectively within a team environment

Why Bayshore?
Bayshore strives to take care of you – while you make a difference for others:
Health and Dental Benefits for self and dependents, if applicable.
RRSP options with company contributions.
Employee discounts and promotions from TD Auto and Home Insurance, CAA, GoodLife and more.
Employee Assistance Program – offering additional support and services to employees.
Amazing company culture committed to creating a sense of belonging and inclusion.
Realize your full potential - We are committed to helping you realize the future you desire, and we achieve this through a wide variety of work options, continuous learning, and access to mentors & experts.
Job Qualification
Minimum: Bachelor’s Degree or equivalent experience
Preferred: MBA, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), or equivalent experience
5-7 years of experience in technical program management, preferably within a complex, regulated environment (e.g., healthcare, finance, government)
Proven track record of successfully delivering complex technical programs on time and within budget
Typical office environment, with visits to branches and clinics as required
Ability to travel up to 50% during key program milestones. Must have a valid driver’s license and access to a car if necessary
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

• Partner with business stakeholders to define program requirements, timelines, and budgets
• Develop and manage detailed program plans, including timelines, resource allocation, and risk mitigation strategies
• Oversee the execution of technical programs, ensuring all tasks are completed on time and to specification
• Manage and track program budgets and resources
• Proactively Identify and mitigate program risks and issues
• Proactively communicate program status and progress to stakeholders
• Collaborate with cross-functional teams, project managers, including developers, testers, and business analysts
• Monitor and report on program performance metrics
• Identify and implement process improvements to enhance program efficiency and effectivenes