Technical Program Manager - Cloud Network Infrastructure

at  Microsoft

The Network Infrastructure Deployment team delivers the hyper-scale, low latency, high reliability network connecting customers around the globe to the rapidly growing Microsoft Cloud. As part of the Cloud and Enterprise organization, we support the needs of more than 200 Microsoft online services, including Bing, Office 365, SharePoint, Skype, OneDrive and several hundred thousand customers using Azure to host and run their Cloud Services in over 100 datacenters, running millions of servers and edge computing nodes all over the world. Our customers and partners rely on our commitment, follow through and continuous improvement to achieve their goals.
As a Technical Program Manager, you will be able to develop and execute on strategies to deliver Cloud network infrastructure along with the related technologies to support data center capacity demands at scale in a dynamic, fast paced environment. Applying a system thinking approach, you will need to understand the product/program lifecycle process, apply technical insights and deep knowledge of constraints along the deployment execution process and across ecosystem teams to drive network deployments that ensure predictable delivery of capacity to end customers on time. You are part of a global team where you will plan, lead, and coordinate with global stakeholders and external suppliers to deploy greenfield and brownfield network infrastructure sites.

QUALIFICATIONS & SKILLS:

• BS in Engineering or Computer science or applicable background.
• Experience in network infrastructure experience and proven track record of coordinating hyper scale program/project delivery within large IT/Telecommunications and/or Internet Service Provider experience and industry concepts.
• Demonstrated technical/process problem solving and communication skills to make sense of ambiguity and drive outcomes.
• Strong attention to detail, excellent communication, passion for strategic thinking and problem solving.
• Comfortable working in a fast-paced dynamic environment with often rapidly changing or ambiguous requirements.
• Track record of making pragmatic business and engineering tradeoffs to create and deliver business value.
• Demonstrated leadership and exceptional cross- functional-team skills.
• Excellent analytical, verbal, written, interpersonal communication skills and attention to detail.
• Proven track record of large-scale program/project delivery.
• Very good use of MS office productivity tools – Excel, Microsoft Project, power-bi, Kusto, SQL etc.

PREFERRED QUALIFICATIONS:

• Knowledge of technical strategy, operations management experience in a cloud-based technology business or similar industry.
• Expertise in deployment of high-performance, highly available, large scale distributed network and related technologies, preferably in tier one cloud provider datacenters
• Good knowledge and understanding of cloud infrastructure and datacenter environments such as power, physical space, rack units, cooling, cable routing and management.
• Good networking experience and understanding of network infrastructure, routing, load balancing, Internet transport protocols and optical networking.
• Knowledge of supply chain management, procurement processes, trade restrictions and associated financial and project controls.
• Well versed in program management methodologies, approaches, and tools with a PMP/Six Sigma certification.

ROLES AND RESPONSIBILITIES:

• Primary responsibility is driving hyperscale cloud network infrastructure deployment projects required to enable new cloud capacity, leveraging knowledge of formal program and operations management principles.
• Working with partners on defining and controlling program scope, creating, and executing to committed schedules. as well as maintaining and reporting out program deliverables across the region.
• Drive continuous improvement of deployment processes, including assessment of program delivery capabilities, gathering, leveraging performance data/metrics, establishing corresponding targets, and measurement of on-going progress improvement initiatives.
• Enable/drive and support workflow orchestration, and integration efforts whilst enabling systemic automation along with effective data management.
• Lead with outstanding communication, problem solving, analytical and program management skills.
• Coordinate with datacenter operations and engineering teams to improve scalable deployment activity and related performance.
• Responsible for end-to-end deployment lifecycle, carefully balancing delivery quality and managing priorities, taking corrective actions as necessary to meet stated business objectives.
• Work independently in a dynamic and high-pressure environment and timely delivery despite ambiguous and changing business requirements.