Technical Program Manager

at  Social Mobile

We’re Social Mobile, one of the fastest growing technology companies in Florida. As a mobility solutions provider, we offer services critical to organizations that are looking to bring to market innovative mobile products. In layman’s terms, you ask? Well, we design, engineer, and manufacture unique mobile solutions that enable some of the most interesting companies in the world (some of which you likely use regularly) to bring smart solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our client’s business operations even easier.
Our clients come from diverse industries, many of which form the cornerstones of our modern society, including healthcare, retail, defense and food delivery. So, in a sense, working at Social Mobile means you’ll be helping to enhance and streamline the functioning of our everyday lives.
Still reading? Well, here’s what WE’RE looking for. The ideal Social Mobile employee is someone who is accountable, can work independently or as part of a team, and has an interest in propelling innovative technology into the broader ecosystem. We’re looking for team members that will speak their mind, accept feedback, and continue to drive our growth.
If you think you fit the bill, and you’re curious to hear more, we’d love to see your application!
We are seeking a skilled and experienced Technical Program Manager (TPM) to join our dynamic team. As a TPM you will play a crucial role in leading technical implementations and fostering strong customer relationships to ensure project success and exceptional customer satisfaction. The ideal candidate will thrive in a fast-paced environment, managing multiple projects simultaneously, in the Enterprise Mobility space. You will oversee all project activities, ensuring compliance with time, performance goals, and all other established parameters. Leveraging your expertise in cross-functional management, you will work to enhance efficiency and collaboration across teams. The TPM is a strategic thinker who will navigate complex technical challenges while maintaining a strong focus on customer needs and project objectives while working independently or as part of a larger project team.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical project management
• Experience with specific ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall)
• Excellent communication and interpersonal skills
• Strong verbal and written English
• Proficiency in project management tools (e.g., Microsoft Project, Jira, GitLab)
• Experience in customer support management and SLA tracking
• Ability to manage multiple priorities and deadlines effectively
• Highly effective use of Microsoft Office suite
• Drivers License

• Develop and maintain project plans, timelines for technical implementations.
• Coordinate with stakeholders to gather requirements and ensure alignment with business objectives.
• Manage resources, including internal teams and external vendors.
• Monitor project progress and report to management regularly.
• Identify and mitigate risks to keep projects on track.
• Build and maintain strong relationships with assigned customers.
• Understand customers’ setup, workflows, goals, and how they use products or services.
• Maintain and update the issue tracker(s) with detailed information from customers and internal stakeholders.
• Escalate critical issues to management and product teams as necessary.
• Develop and implement strategies to improve customer satisfaction and support efficiency.
• Provide technical support to clients before and after the sales process.
• Respond to and resolve technical customer support issues.
• Ensure adherence to Service Level Agreements (SLAs).
• Serve as the primary interface between business units and technical teams.
• Manage and maintain an ERP system for tracking RMA and advanced exchanges.
• Collaborate with inventory teams to streamline the return and exchange process.
• Facilitate effective communication between internal and external stakeholders.
• Prepare and present reports on project progress and customer support metrics, RMA trends for stakeholders.
• Employees will be required to adhere to Social Mobile’s information security policies and procedures.