Technical Project Manager, EMEA

at  Vantage Data Centers

À PROPOS DE VANTAGE DATA CENTERS

Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente dans six marchés en Amérique du Nord et six en Europe, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d’efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l’exige. Vantage connaît une croissance exponentielle grâce à ses installations nouvelles jumelées à ses acquisitions à travers l’Amérique du Nord et l’Europe.
Position Overview
Vantage is looking for an ambitious, detail-oriented, and resourceful Technical Project Manager (TPM) to join our Infrastructure Operations EMEA team. This role will be instrumental in establishing and maintaining customer relationships and promoting customer satisfaction while ensuring a smooth handover of data centers from development to operations teams. You will coordinate across all Vantage departments to support customer requests and ensure operational excellence.

Essential Job Functions

• Develop Relationships: Build strong relationships with Vantage delivery and mobilisation teams to support immediate and future customer-related activities.
• Customer Support: Serve as the primary interface for Vantage Customers, ensuring their needs are met and coordinating project deliverables across internal and external resources.
• Communication: Maintain effective communication with customers, providing updates, insights, and support for project requests.
• Project Coordination: Coordinate customer requests, projects, and buildouts while assisting with project management activities to ensure customer satisfaction and compliance with Vantage standards.
• Documentation: Review and compile technical documentation for operational teams and ensure all customer changes are recorded, tracked, approved, and progressed.
• Training: Train and support delivery teams on customer expectations and requirements and contribute to the establishment and improvement of delivery processes, including developing documentation, flow charts, and tool enhancements.

Key Responsibilities

• Mobilisation Team Collaboration: Facilitate strong communication between internal departments, managing the completion of mobilisation tasks against standards and customer requirements.
• Transition Support: Onboard vendors, initiate maintenance contracts, and procure critical spares to ensure a smooth handover process.
• Risk Management: Support the delivery team in assessing the cost and schedule impact of customer changes, seeking appropriate approvals as required.
• Incident Management: Identify root causes of failures to prevent future occurrences and develop strategies to mitigate risks.
• Continuous Improvement: Contribute to continuous improvement initiatives, ensuring proactive measures are taken to minimise downtime and maximise uptime through preventive maintenance and risk assessment.

Job Requirements

• Preferably 5+ years of experience in Complex Development, Construction, Delivery Project Management, Customer Support, or Sales.
• Excellent verbal and written communication skills, problem-solving abilities, and strong organizational skills with attention to detail.
• Data center high-tech or rapid growth industry experience is strongly preferred.
• Proficiency in Microsoft Suite including Excel, Word, PowerPoint, Project, and Visio.
• Ability to read and interpret electrical one-line diagrams and experience with contracts management and RFPs is an added benefit.
• Travel required is expected to be between 10%-20% but may change over time as the business evolves.

Alignment with Infrastructure Operations Mission

• Reliability Engineering: Ensure proactive measures are taken to minimise downtime and maximise uptime through preventive maintenance, risk assessment, and continuous training.
• Site Mobilisation: Guarantee a seamless handover process, ensuring new sites are ready for reliable operations, contributing to minimised downtime and operational excellence.
• Automation Operations: Enhance the reliability and efficiency of data center operations directly supporting the mission of minimising downtime and maximising uptime.
• Business Systems: Support operational excellence by ensuring structured change and incident management processes, contributing to a reliable and stable operational environment.
• Billing and Reporting: Ensure accurate billing and efficient resource management, contributing to operational efficiency and customer satisfaction.
• Environmental Permitting: Maintain compliance with environmental regulations, supporting the mission by maintaining uninterrupted operations and minimising downtime risks related to environmental factors.
• Asset Management: Ensure all equipment and systems are maintained in optimal condition, reducing downtime and enhancing reliability.

Conclusion
We believe that your expertise and experience will be a great addition to our team, helping us achieve our mission of operational excellence and customer satisfaction. We are excited about the potential of what we can achieve together.
Welcome Aboard!
Thank you for considering this opportunity with Vantage. We look forward to having you on board and are excited about the contributions you will make to our team and our customers. Your role as a Technical Project Manager is pivotal to our success, and we are confident that together, we will continue to deliver exceptional service and innovative solutions. Welcome to the Vantage team!
Vous ne remplissez pas toutes les exigences ? Veuillez tout de même poser votre candidature si vous pensez être la bonne personne pour le poste. Nous sommes toujours prêts à discuter avec des gens qui adhèrent à notre mission et à nos valeurs.
Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en œuvre pour nous construire et nous soutenir l’un l’autre, en appréciant les forces de chacun et en respectant les faiblesses d’autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agréable. Notre dur labeur et notre efficacité sont récompensés par une rémunération globale supérieure à ce qu’offre le marché. Nous proposons un régime de soins médicaux et d’assistance, un régime de retraite et des congés payés au-delà des attentes du marché.
La sécurité est toujours une priorité. Pendant la COVID, tout le personnel qui le peut, travaille à distance et des mesures appropriées ont été prises pour assurer la sécurité des employés occupant un poste essentiel sur place. Peu importe votre lieu de travail, nous vous fournissons la technologie nécessaire avant ou le jour même de votre entrée en poste.
Les avantages qu’il y a à faire partie de l’équipe de Vantage s’expriment clairement tout au long de l’année par l’entremise d’un éventail d’avantages sociaux, de marques de reconnaissance, de formations et de développement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l’entreprise et de notre communauté.
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers

• Mobilisation Team Collaboration: Facilitate strong communication between internal departments, managing the completion of mobilisation tasks against standards and customer requirements.
• Transition Support: Onboard vendors, initiate maintenance contracts, and procure critical spares to ensure a smooth handover process.
• Risk Management: Support the delivery team in assessing the cost and schedule impact of customer changes, seeking appropriate approvals as required.
• Incident Management: Identify root causes of failures to prevent future occurrences and develop strategies to mitigate risks.
• Continuous Improvement: Contribute to continuous improvement initiatives, ensuring proactive measures are taken to minimise downtime and maximise uptime through preventive maintenance and risk assessment