Technical Project Manager

at  TransUnion

QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven 7+ year experience as a Technical Project Manager, preferably with experience in Chat & Messaging or Call Center / Chat Center implementations.
• Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall).
• Excellent organizational and multitasking skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• PMP or similar project management certification is a plus.
• Experience with Smartsheet, Jira and Confluence is a plus.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management

• Lead and manage multiple Chat & Messaging platform implementation projects from initiation to completion.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate with internal teams, clients, and third-party vendors to ensure project requirements are met.
• Maintain constant communication with the team’s business analyst, developers and act as a liaison between the technical team, management, and stakeholders to ensure alignment and successful project outcomes.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Ensure projects are delivered on time, within scope, and within budget.
• Conduct regular status meetings with project stakeholders and provide updates on project progress.
• Manage project documentation, dashboards, and reporting including requirements, design specifications, test plans.
• Facilitate communication and collaboration among project team members.
• Provide technical guidance and support to project teams as needed.
  Ensure compliance with company policies, procedures, and quality standards.
  This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
  TransUnion Job Title
  Consultant, Consumer Capabilit