Technical Sales Consultant

at  Elsevier

Do you have extensive customer communication skills while being skilled in delivering informative technical product demonstrations?
Would you like to be part of a dynamic, interconnected sales team?
About our Team
SciBite is a leading provider of semantic solutions for life sciences and pharmaceutical industries. Our objective is to empower organizations with data FAIRification, semantic enrichment and ontology management, including solutions utilising cutting-edge technologies like AI-powered search and knowledge graphs, to drive innovation and accelerate scientific discovery.
About the Role
As a Technical Sales Consultant at SciBite, you will demonstrate solution value pre-sales and provide post-sales technical support. Your main responsibilities include building and maintaining customer relationships, delivering product demonstrations, and identifying new use cases to drive sales.

Responsibilities

• Developing and maintaining deep knowledge of SciBite technologies and industry trends to support customer needs
• Conducting detailed product demonstrations and technical discussions to showcase SciBite’s capabilities and value and understand customer requirements
• Providing proactive technical support to licensed customers, including creating technical documentation and resources
• Acting as a trusted advisor for customers, maintaining ongoing relationships and ensuring their satisfaction, including responding to any technical concerns
• Working closely with the sales team to drive new business development opportunities
• Attending meetings as a technical expert, capturing customer use-cases and project requirements
• Collaborating with internal teams to ensure smooth post-sales processes
• Supporting the product team in qualifying and prioritizing customer feedback for product feature development

Requirements

• Have the ability to quickly become an expert in SciBite solutions
• Be able to articulate the value of SciBite solutions during technical demos
• Possess working knowledge of Generative AI, NLP, ontologies, and knowledge graphs. AWS, Docker and programming languages like Python would be preferred.
• Demonstrate excellent presentation skills and the ability to articulate technical concepts to non-technical audiences
• Have experience leading difficult conversations with diverse audiences
• Be capable of performing requirement analysis and mapping requirements to deliverables
• Preferred experience working with Pharma companies
• Be open to travel to customer sites and conferences

What will make you an ideal candidate?
An ideal candidate for the Technical Sales Consultant role will possess a blend of technical expertise, customer-facing skills, and domain knowledge. Here’s what we’re looking for:
Technical knowledge: SciBite’s solutions focus on ontology management, data
FAIRification, and AI-powered search engines, which are either deployed at
customer sites or on Elsevier’s SaaS platform. Familiarity with these
technologies is essential.
Customer-facing skills: Although the role is technically demanding, it primarily
involves interacting with customers. Strong communication and presentation
skills are crucial for success.
Domain knowledge: SciBite’s primary customer base includes the top 20 pharmaceutical companies. A good understanding of the pharmaceutical and life sciences business is desirable.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Salary Range
To be added when data can be disclosed
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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• Developing and maintaining deep knowledge of SciBite technologies and industry trends to support customer needs
• Conducting detailed product demonstrations and technical discussions to showcase SciBite’s capabilities and value and understand customer requirements
• Providing proactive technical support to licensed customers, including creating technical documentation and resources
• Acting as a trusted advisor for customers, maintaining ongoing relationships and ensuring their satisfaction, including responding to any technical concerns
• Working closely with the sales team to drive new business development opportunities
• Attending meetings as a technical expert, capturing customer use-cases and project requirements
• Collaborating with internal teams to ensure smooth post-sales processes
• Supporting the product team in qualifying and prioritizing customer feedback for product feature developmen