Technical Sales Representative

at  John Crane

Responsible for building new business relationships in the defined territory as well as expanding business opportunities with existing customer base. Candidate will be required to engage in the full sales cycle from identifying opportunities to technical support of supplied product. Works closely with customers to provide technical solutions, improve overall equipment reliability and satisfy customer needs.
Ideal location: Halifax, Nova Scotia or St John’s, Newfoundland

• Identifying and securing sales opportunities of all products or services offered to develop, grow the business and expand market share.
• Building, managing and enhancing relationships with customers in the defined territory.
• Use CRM tool to manage customer relationships which includes leads, opportunities, orders and account plans.
• Development and implementation of sales strategies to achieve sales forecast.
• Develop, nurture and maintain close working relationships with decision makers.
• Reviews customer applications proactively and makes specific recommendations for equipment reliability improvement under general direction of his manager and/or the Regional Engineer.
• Analyzes and evaluates specific customer applications. Then submits recommendations for improvement.
• Supervises, inspects and troubleshoots as required the application, installation, modification and commissioning of all entire product portfolio at customer sites.
• Provide technical training for clients on products and services offered.
• Observes, collects and evaluates customer install base. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., INTERFACEÓ under general direction of their sales manager and/or Regional Engineer.
• Analyzes the equipment survey for inventory optimization opportunities within current management guidelines.
• Investigates mechanical seal failures and makes recommendations for changes in product configuration, design and materials for improved performance by producing failure analysis reports.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, quotes, recommendations, and technical assistance.
• Prepares technical reports, proposals and quotes for the application of product on customer equipment for first fit equipment installations or upgrades to existing equipment installations.
• Collects new equipment data sheets from customer’s project engineers and makes recommendations with guidance from their Manager and/or the Regional Engineer.
• Develops close working relationships with internal support staff to help facilitate business objectives.
• Performs other duties and responsibilities as necessary to comply with customer requests, or as required by their Manager.