Technical Sales Specialist - JR/Trauma - Montreal

at  Stryker

WHY JOIN STRYKER?

Looking for a place that values your unique talents? Discover Stryker’s award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

JOB DESCRIPTION

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

INDIVIDUAL RESPONSIBILITIES:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

FUNCTIONAL RESPONSIBILITIES:

• Provide technical information on the use, application, and available training for products both prior to and during surgical procedures
• Document every call/incident (inquiry and complaint) and prepare reports regarding the product issues that are related to day-to-day activities
• Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc
• Occasionally deliver kits to and from account
• Assist operations with returned goods resulting from field service issues
• Coordinate testing of returned product for maintenance and evaluation
• Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
• With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance
• Advise and counsel customers on their product needs, as appropriate
• Assist customers in purchasing/leasing/consignment of product
• Provide assistance to Sales Representatives and operations, as dictated by business needs
• Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis
• Effectively identify and troubleshoot instrument-related problems experienced by our
• customers both during and post-procedure
• Interact with various Stryker marketing and product development teams and with customers concerning products and product application
• Act as technical liaison with Stryker manufacturing partners
• Other duties as assigned by Manager