Technical Senior Business Analyst

at  Borderless CS

SOLUTION DESIGN

• Support Solution Architects and Technical Leads in assessing the current technology ecosystem, designing and developing new digital solutions and integrating software and hardware (i.e. cloud) to fit the existing enterprise environment in order to address the current and future requirements of the Council; analysis of their impact on the overall our client goals and outcomes (technological and organisational)
• Support Solution Architects and Technical Leads to ensure that the system design balances functional and non-functional requirements; contribute to the development of systems design policies and standards and the selection of architecture components.
• Support the development of technical and functional specifications (RFI/RFQ/SOW/tenders) and/or terms of references for procurement of ICT services and/or solutions in support of information system development.

SPECIALISTS SKILLS AND KNOWLEDGE

• Excellent communication (and listening) and emotional intelligence skills.
• Excellent stakeholder management
• Deep analytical skills
• Project and resource management skills
• Critical thinking and Problem-solving
• Decision-making and Troubleshooting Skills

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in computer science, computer engineering, business computing or ICT, or in a related discipline.
• Certifications in Business Analysis as awarded by the Information Systems Examination Board (ISEB) or other recognised bodies.
• Advanced and proven experience in business, systems analysis or quality assurance, especially Finance Systems.
• At least 7 years experience in a Business/Systems Analyst or equivalent role across a broad range of methodologies/technologies in relevant

POSITION PURPOSE

The purpose of the Technical Senior Business Analystis to work with stakeholders to formulate functional, non-functional and system requirements, develop plans and documentation, review and evaluate technology, and design and modify systems to meet the customers’ needs.
The incumbent will elicit, analyse and specify objectives, scope and benefits, define business, discover and document processes including working with stakeholders to define future state processes, support solution validation and implementation of identified solutions.
Furthermore, the Technical Senior Business Analystwill support and use architecture principles and practices to analyse business structures, processes and systems in order to ensure that they align with our Client goals effectively and efficiently.

KEY RESPONSIBILITIES

Technical Business Analysis

• Conduct in-depth investigations and analyses to understand business processes, practices, and technology needs with stakeholders. Develop and implement complementary digital solutions to optimise processes, enhance productivity, and maximise resource utilisation. Stay updated with emerging technologies and trends relevant to our client operations, evaluating fit-for-purpose systems that complement, replace, or automate existing platforms. Analyse and document current-state technology landscapes (business systems and IT infrastructure) and present future-state options based on user requirements and organisational goals.
• Act as a strategic liaison between IT and stakeholders, ensuring the delivery of high-quality technology solutions, systems, and services. Analyse business functions to identify opportunities for continuous improvement, employing functional and technological strategies to design systems that exceed stakeholder requirements. Identify inefficiencies or flaws in business and system methods, recommending actionable improvements to ensure alignment with Council objectives.
• Employ advanced business and systems analysis methods, tools, and techniques, selecting from predictive (plan-driven) or adaptive (iterative/agile) approaches as appropriate. Utilise data and process modelling to create clear, actionable system specifications for the design, development, and integration of system applications, ensuring interoperability and scalability. Drive requirements creation with acceptance criteria, validation, change impact assessments, and user acceptance testing to ensure solutions meet intended outcomes.

ACCOUNTABILITY

• Accountable for the effective ICT business analysis practices across our client organisation.
• Accountable for end-to-end business, systems and process analysis to support IT projects.
• Led the Business Analyst practice; reviewed business Analyst deliverables to ensure quality assurance; Established and maintained a Business Analyst Centre of Excellence – benefits analysis, process analysis, requirements analysis, technology analysis, architectural analysis and business engagement.