Technical Service Administrator

at  Equans

The role will provide a comprehensive technical customer support facility, receiving and logging all reactive calls from internal and external customers, meeting SLA response times for answering and logging calls, operating both Maximo and where required CARPS software.
The post holder will also dispatch all reactive & PPM tasks to the appropriate engineer, ensuring Contractual KPIs are met. In addition, the post holder will control and ensure timely closure of all assigned reactive tasks with the assistance of the engineer, providing feedback to the external customer where necessary and asking for feedback / more information when required.
Develop working relationship with all Technical Managers, Supervisors and all respective team members as appropriate to support the Technical Service Desk.
This role reports to the Performance Manager. This role will be wide and varied and the successful candidate will need to have a flexible approach to handling multiple tasks at any given time, to meet the business requirements.
Please note before applying: This role requires shift working – 2 days 07:00 – 19:00 2 nights 19:00 – 07:00 4 Days off.