Technical Service Advisor (Edmonton)

at  Wiseworth Canada Industries Ltd Head Office

As our Technical Service Advisor, you will report to the Service Manager and work with our Service Coordinators, to support a variety of critical day-to-day service operations.
Various duties will include but are not limited to scheduling planned maintenance visits to customer sites, quoting follow-up service work, support with service trip planning, service parts inventory management, parts identification and support, providing administrative and quoting support with planned maintenance agreements, and providing administrative support with the company’s workplace health and safety program. The position is based out of our office located in Edmonton, Alberta.
Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work. If you’re a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we’d love to speak to you about this rewarding career opportunity.

QUALIFICATIONS:

• High school diploma mandatory. Post-secondary diploma or certificate is preferred.
• Minimum two years of customer service operations experience preferred.
• Ability to develop and maintain harmonious relationships with a wide variety of people.
• Professional communication and presentation skills (both verbal and written).
• Strong technical writing skills, with experience preparing technical sales quotations/proposals.
• Effective interpersonal skills with the ability to work as part of a cohesive team.
• Excellent time-management and organizational skills.
• Accountability and sense of urgency.
• Ability to work in a fast paced, frequently changing, high-volume environment, and perform consistent, high quality, work.
• Technical aptitude and basic comprehension of technical manuals, parts manuals, equipment maintenance schedules.
• Accuracy and attention to detail in handling frequent paperwork and documentation processes.
• Ability to work at a computer station while sitting at desk for extended periods of time.
• Understanding of basic accounting procedures.
• Tech savvy, with operating knowledge of Microsoft office software and working proficiency with computers.
• No criminal record.
• High level of integrity and ethical values.
• Valid Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years.
• Seeking candidates eligible for employment locally in the Edmonton, Alberta region.
• This position is based out of our office located at Unit 112, 13428 149 Street, N.W. Edmonton, Alberta, T5V 0B7.

Please refer the Job description for details