Technical Service Analyst

at  CityFibre

Job Description

PLEASE NOTE, THIS IS AN AGILE ROLE. ONCE FULLY COMPETENT, YOU WILL BE EXPECTED TO WORK IN THE TELFORD OFFICE ON TUESDAYS, WEDNESDAYS, AND THURSDAYS, WITH THE FLEXIBILITY OF AGILE WORKING.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.
We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.
We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

WHAT YOU’LL BRING TO THE ROLE

• Technical support experience, preferably with knowledge of WAN technologies, network administration, and Internet services (WDSL, Ethernet, Firewalls, GPON, routing protocols) is desirable but not essential
• Familiarity with Windows operating systems, MS Office packages, and ServiceNow
• Proficient in troubleshooting and resolving/escalating customer issues
• Understanding of customer service and ability to work under pressure
• Adaptable, autonomous, self-starter with a focus on self-development
• Customer service experience across all communication channels
• We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.