Technical Service Designer

at  Lloyds Banking Group

End Date
Thursday 29 August 2024
Salary Range
£57,546 - £63,940
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
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Job Description
JOB TITLE: Technical Service Designer

SALARY: £57,546 - £63,940

LOCATION: Edinburgh
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh location.
About this Opportunity
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
We’re looking for a Technical Service Designer who’ll be comfortable with all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling, has experience in facilitating workshops and being the subject matter expert in design thinking methods, using user-centric evidence to influence collaborators.
Simultaneously, you’ll also be comfortable with IT and business management process design. You’ll be able to understand process and architecture maps, supervise architectural and technical requirements, and understand how to draft IT processes for support and transformation services.
Why Lloyds Banking Group
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What you’ll be doing
You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You’ll be part of a growing team encompassing Service Designers and Researchers and work closely with Transformation and support teams in defining and growing their targets. You’ll be reporting to the Service Design Lead in the Modern Workplace platform, which focuses on internal support services for the IT needs of our colleagues.

Day to day you will:

• Collaborate with service teams to define process maps for IT journeys as well as other designers, product owners, and engineers.
• Design user-centric journey maps and personas which encompass the backstage tech, and the user’s needs.
• Take ownership of and carrying out technical service design activities which encompass both technology and engineering levels with a focus on optimising the end user experience for our colleagues.
• Support research activities and document current and future state services.
• Good knowledge and experience with Figma and Visio design tools.
• Shape internal initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you’ll need:
We need someone with a background in service design in technical and engineering environments. Familiarity with IT processes and customer support services is preferred. You’ll be highly motivated, proactive, and have a driven approach to achieving individual and collective goals to help cultivate an environment that encourages innovation and continuous improvement.
You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Additionally, you’ll be effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details