Technical Service Engineer

at  Pepper

WHO WE ARE

At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist lender over the last 9 years.

THE ROLE

The purpose of the Technical Services Engineer is to ensure the operational effectiveness of Pepper’s IT systems and services by providing a business facing contact point for all matters. The role delivers 2nd level support across the Pepper business, Support for VIP, Service ownership and improvement, Lifecycle, incident and change management.

• Respond to tickets within service level objectives
• Perform effective and efficient troubleshooting of incidents
• Troubleshooting and resolve faults/issues with PCs, telephony, printers, applications, and AV equipment
• Ongoing communication and turnaround times associated with the incident triage process, troubleshooting and resolutions stages.
• Active involvement in the development of Pepper’s approach to the delivery of its IT services through ownership of service improvement projects
• Understanding and working within guidelines of privacy and consumer credit legislation is imperative.

This role provides an opportunity to work on different aspects of business technology. If you meet the criteria for a few of the below and not all, we want to hear from you!

• End User Computing, including hardware and SOE Management
• Intune - Application packaging, Configuration, and compliance policy Management
• Digital Workplace - including MS Teams, Viva, SharePoint, and file share
• Meeting Room technology management
• Active Directory (On-premise and Azure), Exchange Online Skills and GPO Management
• Mobile device, remote access management, and remote workforce support
• Understanding of Role-based access control and Identity Managemen