Technical Service Field Representative

at  Canada Building Materials

WELCOME TO VCNA!

We are Votorantim Cimentos North America (VCNA).
As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.
With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.
Every day, we have the chance to accomplish something new and you’re invited to be part of it.

• Monitor project and pour schedules and visits job sites to perform QC testing.
• Perform ongoing CSA & ASTM testing of concrete and raw materials.
• Record test data, applying statistical quality control procedures.
• Evaluate data, writes reports and generates graphs and charts to validate or indicate deviations from existing standards.
• Attend pre-pour meetings and calls on customers promoting value-added products, collects market and job information.
• Recommend modifications of existing quality or productions standards or procedures.
• Educate operating personnel on CSA testing procedures and product quality
• Advise management on issues arising from product problems identified through technical support calls with customers.
• Participate in investigation of complaints, identifies possible causes, conducts further testing, proposes resolution and works with sales to resolve customer complaints.
• Conduct QC audits and makes ongoing improvements to the Quality System, including BNQ.