Technical Service Management Data Desktop Specialist

at  Leonardo UK Ltd

WHAT WE NEED FROM YOU:

• Broad technical knowledge and understanding of services supported within scope of TSM .
• Experience of creating and implementing process
• Ability to engage and influence key stakeholders.
• Ability to manage internal and external issues to deliver the business outcome
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in managing and maintaining enterprise-level data storage infrastructure.
• Strong knowledge of storage technologies, including SAN, NAS, RAID configurations, and data deduplication.
• Experience with backup and recovery solutions, such as tape libraries, disk-based backup, and cloud storage.
• Familiarity with storage protocols and standards, such as Fibre Channel, iSCSI, and NFS.
• Excellent understanding of data management principles and best practices.
• Strong problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Relevant certifications (e.g., EMC Storage Administrator, NetApp Certified Data Administrator) are a plus Actively applies skills to influence across the wider business
• Experience of managing external contracts and stakeholders

• Manage, motivate and develop the teams across the operational areas ensuring members effectively priorities work and time
• Guarantee tight deadlines will be met by planning and prioritising work efficiently
• Ensure effective communication with Digital Solutions, business and project stakeholders
• Support the UK / DS business strategy ensuring that delivered services are aligned and provide true value to the business.
• Use expert knowledge to identify risks and identify continuous improvement opportunities across the estate
• Ensure control of services to ensure efficient use across the Digital Solutions estate
• Ensure TSM compliance with governance controls
• Support the IBP process
• Understand and input to Service continuity planning, testing and exercises
• Provide support to Head of TSM as directed.
• Deputise for other TSM within the department where required.
• Add value to the Change Advisory Board
• Manage and administer the organization’s data storage infrastructure, including storage arrays, SAN/NAS systems, and backup solutions.
• Monitor storage performance and capacity to ensure optimal storage availability and efficiency.
• Implement and manage data backup and recovery solutions to protect critical data.
• Collaborate with cross-functional teams to design and implement storage solutions based on business requirements.
• Perform regular maintenance tasks, such as firmware upgrades, patching, and storage provisioning.
• Troubleshoot and resolve storage-related issues, including data corruption, disk failures, and performance bottlenecks.
• Conduct periodic storage audits and assessments to identify potential risks and recommend remediation actions.
• Maintain documentation of storage configurations, procedures, and disaster recovery plans.
• Stay up to date with industry trends and best practices in data storage and management.