Technical Service Management Network Specialist

at  Leonardo UK Ltd

KEY ACCOUNTABILITIES:

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• Manage, motivate and develop the teams across the operational areas ensuring members effectively priorities work and time.

• Guarantee tight deadlines will be met by planning and prioritising work efficiently
• Ensure effective communication with Digital Solutions, business and project stakeholders
• Support the UK / DS business strategy ensuring that delivered services are aligned and provide true value to the business.
• Use expert knowledge to identify risks and identify continuous improvement opportunities across the estate.
• Ensure control of services to ensure efficient use across the Digital Solutions estate.
• Ensure TSM compliance with governance controls.
• Support the IBP process.
• Understand and input to Service continuity planning, testing and exercises.
• Provide support to Head of TSM as directed.
• Deputise for other TSM within the department where required.
• Add value to the Change Advisory Board
• Manage and administer the organization’s Networking infrastructure.
• Perform regular maintenance tasks, such as firmware upgrades, patching, and storage provisioning.
• Troubleshoot and resolve Network-related issues, including outages, upgrades, and VPN/Proxy performance issues.
• Conduct periodic audits and assessments to identify potential risks and recommend remediation actions.
• Maintain documentation of Network infrastructure, configuration , procedures, and disaster recovery plans.
• Stay up to date with industry trends and best practices in Networking.