Technical Service Manager - KGM

at  Inchcape

ABOUT US

Become part of the Inchcape, a global company, with a purpose to bring mobility to the world’s communities - for today, for tomorrow and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, where we proudly represent renowned brands, fulfillment, where we lead in omni-channel automotive solutions, retail, offering exceptional customer experiences, and financial services, providing tailored solutions to our brand networks, retail partners, and customers.
Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.

An opportunity has arisen for a highly motivated and enthusiastic Technical Service Manager to join the team in Auckland NZ.
As the Automotive Technical Service Manager, you will be responsible for leading and managing our dealer network to ensure prompt and effective resolution of customer inquiries and technical issues. You will play a critical role in providing expert guidance and support to our dealers, to uphold our reputation for excellence in technical assistance. This role is responsible for supporting the dealer network offering technical support across our brands.

Further to the above the duties and responsibilities will include but are not limited to the following:

• Lead, mentor, and motivate our dealers technicians to deliver exceptional customer service and technical assistance.
• Develop and implement strategies to optimize technical support processes and improve efficiency.
• Establish and maintain effective communication channels with dealers, and internal stakeholders to ensure timely resolution of technical issues.
• Provide technical expertise and guidance to support team members in troubleshooting complex automotive systems and components.
• Collaborate OEMs to relay customer feedback and contribute to product improvement initiatives.
• Analyze technical support data and metrics to identify trends, patterns, and areas for improvement.
• Stay updated on industry trends, advancements, and best practices in automotive technology and technical support.