Technical Service Manager

at  Orange Business

VOTRE RÔLE

A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers.

• Oversee the operations & ongoing enhancements of assigned customers network infrastructure services, ensuring its reliability, security, and scalability.
• Provide effective leadership, own and be accountable for end-to-end Service Management including Stakeholder Management both internal and external, to ensure high standards of technical & service expertise and operational efficiency.
• Assess network capacity requirements, forecast future needs, and develop strategies to ensure the network infrastructure can support the assigned customers growth and evolving technology requirements.
• Oversee the technical service delivery process, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Led and implement Continual Service Improvement in alignment with best Network practices.
• Led the post sales extended customer Service & technical teams both local and remote.

• Oversee the operations & ongoing enhancements of assigned customers network infrastructure services, ensuring its reliability, security, and scalability.
• Provide effective leadership, own and be accountable for end-to-end Service Management including Stakeholder Management both internal and external, to ensure high standards of technical & service expertise and operational efficiency.
• Assess network capacity requirements, forecast future needs, and develop strategies to ensure the network infrastructure can support the assigned customers growth and evolving technology requirements.
• Oversee the technical service delivery process, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Led and implement Continual Service Improvement in alignment with best Network practices.
• Led the post sales extended customer Service & technical teams both local and remote