Technical Service Manager

at  Parker Jones Group

DESIRED SKILLSET AND CHARACTERISTICS:

· Strong technical knowledge of HVAC systems and equipment
· Proven experience managing a team
· Excellent communication skills, both written and verbal
· Strong problem solving and analytical skills
· Strong organisational skills
· Degree or equivalent experience in an industry specific subject
· Field experience

PURPOSE OF THE ROLE

The Technical Service Manager position is responsible for a team of field engineers and service coordinators to ensure efficient and effective delivery of PPMs, Repairs and urgent works to clients.

KEY RESPONSIBILITIES:

· Manage a team of field service engineers and service coordinators, managing team performance and employee administration
· Oversee the planning and scheduling of service calls and preventive maintenance visits
· Ensure timely and efficient response to client service requests
· Manager any escalations from the service coordinators, resolving any complaints and issues promptly and professionally.
· Monitor service quality and client satisfaction
· Provide technical support as and when required
· Attend site visits and carry out site audits and required
· Identify opportunities to improve service profitability
· Build and maintain strong relationships with clients

GENERAL RESPONSIBILITIES:

· To contribute to the development of the Company
· To work in accordance with all policies and procedures of the company
· To commit to own personal development and attend training and/or development activities as required.
· To work in accordance with relevant legislation
· To undertake any other duties and required, and as appropriate to the post.