Technical Service Specialist

at  Abbott Laboratories

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company’s commitment to improving patient care and lowering overall costs.
The Core Diagnostics Benelux team offers the position Technical Service Specialist (field based). This position reports directly to the Technical Service Leader.
The Technical Service Specialist is responsible for performing onsite activities related to planned or proactive maintenance, demand calls, hardware & software upgrades, and installations.

· Schedule and perform planned or proactive maintenance activities to increase reliability of the instruments

• Follow up on demand calls by troubleshooting for which usage of remote analysis tools will be required
• Perform instrument installations and deinstallations
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators (tickets per day, First time fix rate & Mean time to repair) and economic growth and profitability per region