Technical Service Support

at  Natus Medical Incorporated

TECHNICAL SERVICE SUPPORT

The people at Natus share one mission – to advance the standard of patient care. Natus is a place where people from all walks of life combine their skills to help improve the quality of life for patients around the globe. We are an organisation that takes a comprehensive approach: equipment, support and education. We are committed to quality, both in our products and in our people. Natus are recognized as the source for solutions to screen, diagnose and treat disorders affecting the brain, neural pathways and 8 sensory nervous systems. We are now on the look out for new talent to join our team. If you are passionate about helping people, you could be our newest teammate!
The Job : Permanent full time (40h), Monday to Friday
Work Flexibility : Hybrid work options available
Office Location: Kontich, Belgium.

JOB OVERVIEW:

Our Customers mean the world to us. That’s why we want to support them in the best way possible. We are searching for someone to join our shared service department as a Technical Services support (m/w) based in the Belgium. We’re looking for someone who likes having their finger on the pulse when it comes to supporting customers with effortless communication both on the phone or through email. The end goal is to keep our customers happy and satisfied. If you enjoy providing an exceptional user experience, are good with words and a fast researcher, then we would love to hear from you!

OUR IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS AND SKILLS:

• Minimum of 5 years of experience in a technical supporting role.
• Experience within the medical device sector would be advantageous.
• Strong teamwork skills with the ability to problem solve.
• General understanding of technical requirements of our products.
• Ability to schedule technicians and understand time frames relevant to each job they are being assigned.
• To be able to maintain quality phone communication with customers and colleagues.
• Experience with an ERP is favorable.
• Ability to adapt to changes and to handle pressure
• Experience working with HL7 interfaces
• Basic knowledge of SQL and networking is a plus
  Language abilities: Fluent Dutch and Professional level English speaker. A good knowledge of German or French languages will be a plus.

Benefits:

• Annual Bonus plan of 4%
• Career Development opportunities
• Work colleagues that bring good humour to the work environment

Flexible work options for those onsite (just speak to your team)

• Ability to provide friendly customer phone support, including handling reclamations and technical complaints recording.
• As you are a specialist, you offer technical troubleshooting to both our customers and colleagues in the field.
• Help customers with remote installations, migrations and Hospital Information System (HIS) integrations.
• Management of Service orders with quick turn- around times
• Management of product returns, billing of installation orders and handling invoices when requested.