Technical Services Officer

at  Inchcape

AUTONEXUS ALTONA ARE LOOKING FOR AN EXPERIENCED TECHNICAL SERVICES OFFICER TO JOIN THEIR TEAM!

Reporting into the Technical Officer, your key responsibilities are listed below but are not limited to:

• Set and deliver technical standards throughout the Fleet Conversion Business network that promotes excellence
• Identify potential technical issues within the dealer network and implement a strategy/plan with Technical Service Officer team to address (including dealer visits where necessary)
• Provide a level of support to the vehicle processing centres from a technical support perspective and assist with the training of the Standard Operating Procedures (SOP) for all new vehicles
• Provide qualified mechanical and electrical advice to internal and external customers on the specs of the vehicle
• Create layout drawings to demonstrate concepts or vehicle layout for Internal and External customers using a CAD software
• Generate quotes for customers
• Bills and Materials for Labour Estimation times

About you:

• Previous experience in Fleet Conversions environment in an automotive industry
• Relevant qualifications or experience in motor vehicle engineering
• Experience in CAD software/programs
• Previous exposure in the vehicle aftermarket to emergency/mine spec/tool of trade fit outs
• Previous exposure to ADR compliance rules
• Experience in Autodesk Inventor and/or AutoCad Drawing (not required but desirable)
• Strong presentation skills (not required but desirable)
• You are a confident communicator with the ability to manage multiple stakeholders to achieve the best result for the business
• Highly developed analytical and negotiation skills in commercial contracts
• Ability to initiate, manage and maintain internal and external commercial and customer relationships
• Strong customer focus and relationship building skills with the ability to solve problems
• Ability to devise innovative solutions to achieve financial returns to both the customer and the business
• A self-motivated team player with a “Can Do” attitude

• Set and deliver technical standards throughout the Fleet Conversion Business network that promotes excellence
• Identify potential technical issues within the dealer network and implement a strategy/plan with Technical Service Officer team to address (including dealer visits where necessary)
• Provide a level of support to the vehicle processing centres from a technical support perspective and assist with the training of the Standard Operating Procedures (SOP) for all new vehicles
• Provide qualified mechanical and electrical advice to internal and external customers on the specs of the vehicle
• Create layout drawings to demonstrate concepts or vehicle layout for Internal and External customers using a CAD software
• Generate quotes for customers
• Bills and Materials for Labour Estimation time