Technical Solution Engineer - Robotics & Automation (m/f/d)

at  IDEALworks GmbH

WHY IDEALWORKS

• At idealworks, you will find an international working environment and become part of an experienced, open team where mutual trust counts. You will feel at home from the very first second!
• Experience a first-hand start-up feeling and flat hierarchies with varied and responsible tasks that you work on independently.
• Look forward to hybrid working model with 30 vacation days per year and various opportunities to balance your free time, family and job.
• For your commitment to helping us achieve our mission, you will not only be rewarded with appreciation, but also with above-average pay including a bonus scheme and an annual personal development budget.
• We offer exciting corporate benefits, an attractive company pension scheme and regular team events.
• Our modern office is easily accessible by public transport, bike and car and offers numerous catering options for relaxed lunch breaks with your team.
• Driven by our unique corporate culture, the five values “passion for results”, “wellbeing”, “personal growth”, “trust” and “being and acting as one team” determine our daily actions and cooperation.

ABOUT US

As a forward-thinking deep tech company, idealworks has been enabling the future of logistics and industrial automation since November 2020. Its flexible, scalable robotics ecosystem, featuring the intelligent automation platform AnyFleet for seamless mobile robot integration, the CE-certified autonomous mobile robot (AMR) iw.hub, and the advanced robotics operating system iw.os, is reshaping intralogistics processes for companies globally. Emerging from its roots as a BMW Group spinoff, idealworks is committed to driving efficiency and operational optimization in a rapidly evolving automation landscape

THE ROLE: WHAT TO EXPECT

We are currently looking for a highly qualified and motivated Solution Engineer to join our team. As a Solution Engineer, you will play a critical role in designing and bringing our innovative solutions to our customers. You will work closely with our sales, engineering, and customer success teams to understand our customers’ requirements and design customised solutions to meet their needs.

ROLE RESPONSIBILITIES: WHAT YOU WILL DO

• Collaborate with the sales team to understand customer requirements and Design technical solutions that address their specific specifications.
• Collaborate with our engineering team to identify and resolve technical challenges or issues during solution implementation.
• Conduct product demonstrations and technical presentations to showcase the capabilities and value of our solutions to potential customers.
• Provide technical support to customers throughout the project lifecycle.
• Develop and maintain strong relationships with clients, acting as a trusted technical advisor and ensuring customer satisfaction.
• Stay up-to-date with industry trends and advancements in robotic automation technologies to continuously enhance our solution offerings.
• Contribute to the development of technical documentation, including user manuals, installation guides, and troubleshooting guides.

ROLE REQUIREMENTS: WHAT YOU NEED TO SUCCEED

• Bachelor/Master’s degree in Engineering, Computer Science, or a related field.
• Proven experience as a Solution Engineer, Deployment Engineer, Technical Sales Engineer, or a similar technical customer-facing role.
• Strong technical background with knowledge of robotic automation systems, software, and hardware components.
• Excellent problem-solving and analytical skills, with the ability to understand complex customer requirements and design appropriate solutions.
• Strong communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Willingness to travel to customer sites
• At least intermediate (B2) level of German language