Technical Solutions Engineer
at Civalgo
Montréal, QC H3J 1S9, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Apr, 2025 | Not Specified | 25 Jan, 2025 | 3 year(s) or above | Independence,Javascript,Sql,Soft Skills,Collaboration | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
SOFT SKILLS
- Esprit analytique et curiosité pour comprendre les besoins techniques et utilisateurs.
- Proactivité et autonomie pour résoudre les problèmes de manière efficace.
- Collaboration fluide avec des équipes pluridisciplinaires.
- Communication claire et pédagogique pour former et accompagner les clients.
QUALITY ASSURANCE AND LAUNCHES
- Lead QA processes to ensure bug-free releases.
- Coordinate deployments and technical improvements with the Product team.
What We’re Looking for in You:Technical Skills
- Experience in SaaS and resolving complex technical challenges.
- Skills in API integrations, automations, and QA tools.
- Familiarity with JavaScript, SQL, or equivalent for basic adjustments.
SOFT SKILLS
- Analytical mindset and curiosity to understand technical and user needs.
- Proactivity and independence in solving problems effectively.
- Smooth collaboration with multidisciplinary teams.
- Clear, educational communication to train and support clients.
EXPERIENCE
- 3+ years in a similar role (SaaS, technical support, advanced QA, or integrations).
Responsibilities:
As a Technical Solutions Engineer, you’ll be the key link between Product, Development, Customer Success, and Sales teams. You’ll enhance user experience, ensure technical quality, and address clients’ unique needs.
Your Key Missions:Technical Support and Complex Issues (T2)
- Quickly resolve technical issues escalated by the Customer Success team.
- Identify root causes and document solutions to prevent recurrence.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Proficient
1
Montréal, QC H3J 1S9, Canada
