Technical Specialist - Device Engineering (Imaging) (68879)

at  NTT Data

Req ID: 68879
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Specialist - Device Engineering (Imaging) to join our team in Burnaby, Victoria, Kelowna or Prince George, British Columbia (CA-BC), Canada (CA).

ACCOUNTABILITIES

• Determines the most appropriate hardware, operating systems, or server/desktop configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis.
• Designs and develops appropriate technical, business and/or procedural solutions to meet client needs. Designs, develops and documents cross-government technical support specifications.
• Ensures implications of systems changes are understood by users and other systems professionals.
• Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset. Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required. Provides highest level technical support for incidents including liaison with vendor as required.
• Conducts daily monitoring and maintenance of system infrastructure, applications and operating systems.
• Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. Reviews all detailed systems specifications, schedules and implementation plans produced by team members.
• Identifies emerging desktop issues, evaluates software and operating system threats and sources or develops fixes.
• Identifies emerging trends in server and desktop computing, communications, research and develops new product offerings.
• Executes Problem and Change Management process for all server and desktop problems and changes.
• Performs Windows Logical Volume planning and configuration; paging space definition and management; print queue definition and management; schedule and manage system-related batch jobs.
• Provides technical support, advice, and guidance for the delivery of effective business solutions.
• Reviews and tests business solutions, operating systems and software application releases ensuring system and data integrity and functionality.
• Provides full documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines and standards.
• Researches technology; monitors and assesses vendor advisories, industry trends and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology.

QUALIFICATIONS

• Training and Certifications
• Bachelor’s degree in computer science, Information Technology or a related field, or an equivalent combination of education and relevant experience.
• Specific certifications related to systems configuration, network administration, or similar may be considered an asset.
• Experience
• Over five years of progressive experience, demonstrating expert-level proficiency in:
• Microsoft Endpoint Configuration Manager, including configuration and deployment of OS Images using Task Sequences, deployment of Windows feature updates, application and security update deployments, and SCCM client health maintenance.
• Operating System Deployment (OSD) configuration, including WIM files, driver packages, customized task sequences, UEFI/BIOS, and registry configuration.
• Scripting and automation with tools such as VBScript, PowerShell, VB.Net, C#, Python to enhance system configuration processes.
• Deploying, troubleshooting, and managing Bitlocker encryption on Windows devices.
• Microsoft SQL Server Reporting Services.
• Virtualization technologies (VMware, Hyper-V).
• Conducting advanced troubleshooting in complex IT environments demonstrating solid analytical skills, with a history of diagnosing and resolving complex technical issues through thorough research and critical thinking.
• Project management and organizational skills demonstrating a proven ability to plan, organize, and lead system configuration projects to completion on time and within budget.
• Strong interpersonal abilities, with a track record of collaborative work within teams and effective interaction with colleagues and clients.
• Over two years of experience, demonstrating proficiency in:
• Cloud-based infrastructure solutions, including Azure/Entra AD and Intune
• Active Directory and Group Policy management
• Windows Installer MSI technology (features, components, MSI database, parameters, editing, logging, and troubleshooting)
• Using Software packaging Tools (i.e Flexera Admin Studio and InstallShield) to author MSI packages and MST Transforms

The Technical Specialist works as a member of a specialized technical team in the area of server support, workstation support and project delivery. The position provides technical support for servers and workstations across government and the broader public sector including the full range of technical services. The position responsibilities include maintaining the support of VMWare, operating systems, installing operating systems software, managing, and maintaining layered products, installing, and upgrading hardware, providing a test environment, applying approved patches to operating systems and maintaining fallback procedures and processes. The Technical Specialist works to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent manages and controls project and service delivery in a distributed IT infrastructure support system, including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position provides coordination and technical expertise in one or more of the following areas: Server Maintenance and Administration, Citrix Maintenance and Administration, SCCM Maintenance and Administration, Imaging and/or Packaging.